Patient Access Representative

Patient Access Rep ILoyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong!What you'll do:The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a positive patient experience. This role ensures patients meet required financial and insurance guidelines while offering clear communication to patients, families, and physician offices.Patient Registration & Insurance VerificationComplete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information.Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.Ensure compliance with all regulatory, payer, and organizational requirements.Customer Service & Patient InteractionProvide a welcoming and patient-centered experience for patients and families.Assist patients, families, physician offices, and hospital users with general information and inquiries.Manage patient volumes, challenging situations, and service needs with professionalism.Financial ResponsibilitiesCollect patient financial liability payments, including co-pays, deductibles, and other balances.Document financial information accurately and follow financial clearance procedures.Ensure patients meet hospital and payer financial requirements prior to service.Compliance & Process QualityAdhere to HIPAA, confidentiality standards, and Trinity Health policies.Maintain knowledge of departmental procedures and readily learn new workflows.Support performance improvement efforts to enhance patient experience and program efficiency.CollaborationWork collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues.Communicate effectively to ensure timely and accurate service delivery.Shift: 3:00pm - 11:00pmWeekend and Holiday Coverage RequiredWe offer our Patient Access Rep I:DailyPay! Work today/Get paid todayCareer DevelopmentReferral RewardsStrong Team CultureCareer Growth OpportunitiesWhat you'll need for this job:High School Diploma or EquivalentMinimum 1 year of customer service experience (Patient Access or healthcare experience preferred).Strong communication, customer service, and data-entry accuracy skills.Ability to multitask in a fast-paced environment and use multiple computer systems.Compensation:Pay Range: $16.50- $24.44 per hourActual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.Benefits:Click or copy URL to your browser CommitmentRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.