Patient Access Representative - Value Based Care - Temporary

Patient Access Representative - Value Based Care - Temporary Assignment (6 months) At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. POSITION DETAILS: Full-Time, 40 hours per week. Monday - Friday, working between the hours of 8:00am-5:00pm. Location: On-Site, Downers Grove, IL *Please note, this position is a temporary assignment with opportunity to become full-time. KEY RESPONSIBILITIES: Review, verify, and process patient documentation in accordance with established policies and procedures. Maintain accurate patient records and ensure timely documentation within the electronic health record (EHR) system. Communicate with patients to provide information, answer questions, and assist with administrative requests. Coordinate and submit required documentation to external organizations, including insurance payers, as appropriate. Ensure accuracy, completeness, and confidentiality of patient information while maintaining compliance with HIPAA and organizational policies. Collaborate with internal departments and external partners to support efficient workflow and timely resolution of administrative requests. Deliver exceptional customer service by interacting professionally and courteously with patients, providers, and colleagues. Perform other administrative duties as assigned to support departmental and organizational objectives. If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of $18.00-24.00, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package. Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly. Current Duly Health and Care team members: Please do not apply through this external site. To be considered, log in to Workday through the OneDuly intranet and click on Career Opportunities to apply. This ensures your application is reviewed appropriately. If you have questions, please connect with your leader or HR Business Partner for support.