Consumer Access Specialist Part Time

Consumer Access Specialist Part Time

Req #: R-0369170

Job Category: Patient Financial Services

Location: Calhoun, GA

Pay Range: $15.89 $25.43

Location Type: On-site

Facility: AdventHealth Gordon

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you are valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Part time

Shift: Night (United States of America)

Job Description:

Work Schedule: Monday Thursday 5p-11p

Verifies insurance eligibility and benefits, obtains pre-authorizations, and coordinates with utilization management to ensure timely patient access and compliance requirements.

Registers patients accurately for services, collects demographic and insurance information, and minimizes duplicate medical records.

Performs Medicare compliance reviews, issues Advance Beneficiary Notices of Noncoverage, and ensures accurate documentation of payer decisions and patient interactions.

Creates patient financial responsibility estimates, collects payments, establishes payment plans, and performs cashiering and cash reconciliation functions.

Delivers excellent customer service by coordinating communication across departments, supporting patient experience initiatives, and maintaining operational coverage for assigned areas and PBX functions as needed.

Knowledge, Skills, and Abilities:

Mature judgement in dealing with patients, physicians, and insurance representatives

Working knowledge of Microsoft programs and familiarity with database programs

Ability to operate general office machines such as computer, fax machine, printer, and scanner

Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion

Ability to communicate professionally and effectively, both verbally and written

Ability to adapt in ever-changing healthcare environment

Ability to follow complex instructions and procedures, with a close attention to detail

Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies

Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties

Knowledge of computer programs and electronic health record programs

Basic knowledge of medical terminology

Exposure to insurance benefits; ability to decipher insurance benefit information

Education:

Associate [Preferred]

High School Grad or Equiv [Required]

Field of Study: N/A

Work Experience:

1+ customer service [Preferred]

1+ relevant healthcare [Preferred]

1+ revenue cycle [Preferred]

Additional Information: N/A

Licenses and Certifications:

Certified Healthcare Access Associate (CHAA) [Preferred]

Certified Revenue Cycle Rep (CRCR) [Preferred]

Pay Range: $15.89 $25.43

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.