Operations Manager

Overview Baton Rouge Primary Care Collaborative, Inc. | Reports To: Chief Executive Officer (CEO) | Status: Full-Time | Exempt | Location: Baton Rouge, Louisiana Position Operations Manager Position Summary Baton Rouge Primary Care Collaborative, Inc. is seeking an experienced and solutions-oriented Operations Manager to support the daily administrative and operational functions of our healthcare organization. This role serves as a key member of the leadership team and works directly with the CEO to improve operational efficiency, support compliance initiatives, strengthen internal processes, and ensure a positive experience for both patients and employees. The ideal candidate is a strong communicator and organizer who can balance strategic thinking with hands-on execution. Experience within healthcare administration is strongly preferred, and familiarity with Federally Qualified Health Centers (FQHCs) is highly valued. Key Responsibilities Operational Leadership Support the CEO in overseeing day-to-day clinic and administrative operations Identify opportunities to improve workflows, efficiency, communication, and accountability across departments Assist in implementing operational goals, policies, and organizational initiatives Monitor operational performance and recommend process improvements Policy & Compliance Administration Draft, revise, and maintain organizational policies, procedures, and operational documentation Assist with ensuring compliance with healthcare regulations, accreditation standards, and organizational requirements Support audits, reporting, and operational readiness initiatives Maintain knowledge of healthcare administrative best practices and regulatory updates Team & Department Support Provide leadership and support to middle management and administrative staff Help coordinate cross-functional communication between departments Assist with employee coaching, accountability conversations, and operational follow-up Partner with leadership to support a culture of professionalism, collaboration, and service excellence Administrative Oversight Assist with vendor coordination, office administration, scheduling oversight, and operational logistics Support onboarding, training coordination, and process implementation efforts Prepare reports, presentations, and operational summaries for leadership meetings Maintain organized operational records and documentation systems Qualifications Required 3–5 years of experience in operations management, healthcare administration, or a related leadership role Strong organizational, communication, and problem-solving skills Experience managing multiple priorities in a fast-paced environment Ability to maintain confidentiality and professionalism Proficiency in Microsoft Office and/or Google Workspace Preferred Experience working in a healthcare setting, medical office, clinic, or community health environment Knowledge of FQHC operations, compliance standards, or grant-funded healthcare organizations Experience drafting policies and operational procedures Experience supporting executive leadership or organizational operations Ideal Candidate Traits Proactive and self-directed Strong attention to detail Collaborative leadership style Comfortable navigating change and ambiguity Able to build structure and improve processes without losing the human element Compensation & Benefits Compensation will be based on experience and qualifications. Baton Rouge Primary Care Collaborative offers a collaborative, mission-driven environment focused on improving healthcare access and community outcomes. #J-18808-Ljbffr