Order Management Specialist

Order Management SpecialistIf you're experienced in order management, customer service, and keeping complex orders moving from purchase order to shipment, this could be a great next step. We're looking for a detail-oriented professional who knows their way around ERP/CRM systems, backlog management, and customer communication and thrives in a fast-paced environment.The Order Management Specialist is responsible for receiving and processing customer orders, supporting order inquiries, and ensuring timely and accurate order fulfillment. This role plays a key part in managing order backlog, allocating product, and maintaining strong customer communication regarding order status and delivery expectations.ResponsibilitiesReceive and process customer purchase orders (via email, e-fax, etc.), ensuring accuracy, completeness, and alignment with commercial terms.Enter orders into the system within required timeframes.Manage backlog and support product allocation as needed.Confirm receipt and entry of orders with customers.Create and maintain ship-to and bill-to records in the system.Proactively follow up with customers on incomplete orders, backorders, and expected ship dates.Determine scheduled ship dates based on customer requirements and manufacturing capacity.Run reports to track performance metrics such as on-time shipments and quality tracking.Investigate and resolve non-standard or complex orders by partnering with Sales, Accounting, and customers.Utilize CRM/reporting tools daily to manage order-related activities.Support additional tasks and projects as assigned.Essential SkillsOrder processingERP knowledge, ideally Oracle but open to othersSalesforce experience highly preferred; other CRMs considered with industry experienceCustomer service expertiseOrder entry and purchase order processingProblem-solving abilitiesAttention to detailAdditional Skills & Qualifications4+ years of experience in order management, order entry, or manufacturing customer serviceExperience in medical device, biotech, or pharma industries is ideal; candidates from other regulated industries with Salesforce/ERP knowledge are also consideredWork EnvironmentThe work environment is primarily remote, with the possibility of onsite or hybrid work based on personal preference. Initially, the role is 100% onsite for the temporary period. The team operates collaboratively across locations, with flexibility being crucial due to dynamic project demands. The position is a temporary role for at least 3 months, with the possibility of extension or conversion based on performance and company needs. The work hours are from 8:30 AM to 5:30 PM.Job Type & LocationThis is a Contract position based out of Cypress, CA.Pay and BenefitsThe pay range for this position is $30.00 - $31.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Cypress, CA.Application DeadlineThis position is anticipated to close on Oct 14, 2026.About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.