Call Center Specialist

Career Center Student Specialist | University of Kansas The Career Center Student Specialists (CCSS) are student leaders who communicate University Career Center programming, services, and opportunities to students and to the University of Kansas community. CCSSs serve as a vital direct link between the UCC and students who are seeking career advising. They provide warm and friendly customer service at the UCC front desk, managing email, phone, and in-person inquiries. CCSSs also review resumes, video mock interviews, and represent the UCC during tabling and Career events. The ideal candidate will be dependable and reliable. 60%-Front Desk Operations & Student Support Greet students and visitors. Answer phones and respond to emails. Schedule appointments with career advisors. Assist with Iris photobooth headshots and PHOG clothing closet. Review resumes and video mock interviews. Provide general customer service and referrals to career resources. 20%-Events & Outreach Assist UCC staff with career fairs and programming. Develop and participate in campus tabling events. Represent the UCC at employer and career-related events. Promote UCC services, programs, and Student Pathways. 20%-Projects & Program Support Review and provide feedback on student-facing platforms (Handshake, Skills First, etc.). Support a Student Pathway through projects and newsletter content. Complete special assignments and ongoing program support tasks. Required Qualifications Strong interpersonal, communication, and customer service skills, as evidenced by application materials. Experience in Microsoft Office, as evidenced by application materials. Preferred Qualifications Verified Federal Work Study (FWS) eligibility. To check eligibility, submit a FAFSA form. For questions, contact the KU Financial Aid Office at View email address on click.appcast.io or View phone number on click.appcast.io. Enthusiastic and willing to learn, a positive attitude, and excellent customer service skills as evidenced by application materials. Strong attention to detail and ability to multitask as evidenced by application materials. Prior experience demonstrating the capability to work effectively as part of a team.