Member Experience & Sales Lead- Western YMCA Family Location

Job Description

Job Description

Our Promise:

Ensure every youth and teen we serve is on a pathway to success
Improve the health and wellbeing of every individual and family we serve
Unite communities and inspire service to others

Benefits & Perks:

Full benefits package including Dental, Vision & Health Insurance
Generous PTO vacation, 12 paid holidays, and sick leave
Free Nationwide Y Membership for your Household
12% Employer-Funded Retirement Plan upon meeting eligibility
Learning and development workshops
Career advancement opportunities
Staff Discounts on Programs & Services and more!

Hourly Rate: $15.50-$23.29 Final compensation is based on factors such as skills, qualifications, and experience.

Essential Responsibilities

Champion of the YMCA of Delaware brand; driving the membership experience from transactional to transformational across all levels of staff and departments.
Drive sales training conversations with staff and consistently focus on closing membership sales through excellent tours and value driven conversations.
Develop and deliver training on YMCA products and services.
Develops strategies to motivate staff and achieve sales and retention goals.
Implement Welcome Center procedures.
Deliver outstanding tours, tour tracking, scheduling of fitness orientations and onboarding for new members.
Represent the YMCA at Community Outreach events (may include nights and weekends).

Minimum Qualifications

Strong interpersonal and communication skills to serve a diverse community.
High School Diploma or equivalent
Two (2) years of sales, customer service and/or related experience.
Strong customer service.
Must be able to work occasional evenings and weekends.

Preferred Qualifications

Multi-Lingual

The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.