Scrum Master

OUR GOAL Treat our consultants and clients the way we would like others to treat us! Client is looking to onboard a Scrum Master, contingent worker, to manage the backlog, scrum meetings, sprints for the Infrastructure, Operations, and End User Experience Teams. This role is a hybrid job working in our Columbus, Ohio office. This role would be in the office two days a week and remote three days. This role will be a Monday – Friday, 40 hours per week. ESSENTIAL FUNCTIONS Improve the operational effectiveness of the Infrastructure, End User Experience, and Operations team by managing a healthy backlog, supporting agile delivery practices, and ensuring the team focuses on high-priority work. Enable teams to work efficiently, promotes alignment to business priorities, and identifies operational activities to be automated or offloaded from development team. Promote requirements, documentation and quality assurance practices. Develop performance metrics and drive continuous improvement initiatives. Agile Delivery Leadership Lead daily scrums, sprint planning, backlog grooming, and retrospective sessions. Oversee agile group in ServiceNow. Design dashboards in ServiceNow to monitor Velocity, Sprint Burndown, Backlog Health, Predictability, and Quality. Facilitate work distribution based on capacity and priority. Operational Effectiveness Establish and track operational metrics to improve delivery effectiveness. Develop and maintain tracking mechanisms for process improvements. Identify and document repeatable tasks for automation or transition. Build and manage a comprehensive ServiceNow request catalog. Strategic Alignment Attend and contribute to weekly leadership meetings. Provide insights on project prioritization, sprint throughput, backlog health, and delivery bottlenecks. Align the Infrastructure Services and Operation Services backlog with business priorities and stakeholder expectations. Team Enablement Empower associates with visibility into their assignments and enable self-management. Coach the team on agile practices and mature the adoption of agile methodologies. OTHER FUNCTIONS Collaborate with other Scrum leads and project execution leaders to align agile practices across teams. Promote requirement gathering, documentation and quality assurance discipline within the Infrastructure, End User Experience, and Operations Services teams. Monitor team capacity and ensure resources are aligned appropriately across priorities. Experience required BA/BS in Information Technology, Computer Science, Business or related. Prefer 5+ years of experience working knowledge of Agile and Scrum frameworks. Prefer 2+ years of experience with ServiceNow, particularly with request management, dashboards, and agile modules. Candidate will also need to know: Outlook, Excel, Word and Teams. Demonstrated ability to manage sprint ceremonies and backlog health. Proven ability to coach and enable agile teams. Strong organizational, facilitation, and communication skills. Working knowledge of Infrastructure, End User Experience, and Operations products Familiarity with the insurance industry and its operational dynamics. Ability to identify operational inefficiencies and implement process improvements. Ability to influence and align stakeholders around priorities. Ability to manage competing demands and ensure Infrastructure, End User Experience, and Operations teams are focused on the highest-value work. Comfortable working in a fast-paced environment where agile practices are still maturing. Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. #J-18808-Ljbffr