Commercial Lines Account Manager

Job Description

Job Description

The George Mauricio Agency is an established, high-performing Farmers Insurance agency serving individuals and businesses throughout California. With nearly two decades in business, we have grown into one of the larger and busier Farmers Insurance agencies in Northern California. As our commercial insurance portfolio continues to grow, we are looking for an experienced Commercial Lines Account Manager to join our team.

THIS IS NOT AN ENTRY-LEVEL POSITION. A MINIMUM OF 2 YEARS OF COMMERCIAL INSURANCE EXPERIENCE AND AN ACTIVE CALIFORNIA P&C LICENSE ARE REQUIRED.

We are looking for someone who can hit the ground running. While we will train you on our agency's systems and procedures, the successful candidate should already understand commercial insurance, be comfortable managing a book of business, and be able to communicate confidently with business owners, underwriters, and carrier representatives.

Responsibilities

Manage and service an assigned book of commercial insurance accounts from onboarding through renewal.

Serve as the primary point of contact for commercial clients, providing responsive, professional, and knowledgeable service.

Proactively manage the renewal process, including reviewing accounts, gathering updated information, identifying coverage needs, and ensuring renewals are completed on time.

Review existing policies for coverage gaps, exposures, cross-selling opportunities, and account-rounding opportunities.

Process and oversee policy changes, endorsements, certificates of insurance, evidence of insurance, audits, cancellations, reinstatements, and other service requests.

Prepare and submit new business and renewal applications to appropriate carriers.

Market and remarket commercial accounts when necessary to obtain appropriate coverage and competitive options for clients.

Communicate directly with underwriters and carrier representatives regarding submissions, underwriting requirements, pricing, coverage, and account issues.

Prepare and present commercial insurance proposals and coverage comparisons to clients.

Maintain a strong working knowledge of Commercial General Liability, Commercial Property, BOP, Commercial Auto, Workers' Compensation, Umbrella/Excess Liability, and other common commercial coverages.

Educate clients on coverage options, exclusions, limits, deductibles, and potential exposures.

Identify opportunities to write additional lines of coverage and increase account retention.

Work closely with producers and agency leadership to onboard new commercial accounts and provide a seamless transition from sales to account management.

Maintain accurate and detailed documentation of all client communications, policy changes, follow-ups, and activities within agency systems.

Monitor outstanding underwriting requirements, renewals, audits, cancellations, and other time-sensitive account issues to ensure they are resolved promptly.

Build and maintain strong relationships with business owners, carrier partners, and underwriters.

Take ownership of client issues and follow them through to resolution rather than simply passing them to another team member.

Prioritize and manage multiple accounts, deadlines, and client requests in a fast-paced agency environment.

Contribute to the retention and continued growth of the agency's commercial insurance portfolio.

Work independently with minimal supervision while collaborating effectively with the agency's sales and service teams.

Requirements

Minimum of 2 years of hands-on Commercial Lines insurance experience — REQUIRED

Active California Property & Casualty Insurance License — REQUIRED

Proven experience managing and servicing commercial insurance accounts

Strong working knowledge of commercial insurance coverages, including General Liability, Commercial Property, Businessowners Policies (BOP), Commercial Auto, Workers' Compensation, and Umbrella/Excess Liability

Experience handling commercial renewals, endorsements, certificates of insurance, audits, cancellations, and other policy servicing needs

Ability to review policies and identify coverage gaps, exposures, and account-rounding opportunities

Experience working directly with business owners, underwriters, and insurance carrier representatives

Ability to prepare commercial submissions, applications, proposals, and coverage comparisons

Strong organizational skills with the ability to manage multiple accounts, deadlines, renewals, and client requests simultaneously

Excellent written and verbal communication skills

Strong computer skills and the ability to quickly learn and efficiently navigate multiple insurance and CRM systems

Strong attention to detail and commitment to accurate documentation

Ability to work independently, prioritize responsibilities, and follow through on client and carrier requests without constant supervision

Professional, dependable, and comfortable working in a fast-paced, high-volume insurance agency

Strong problem-solving skills and a proactive approach to account management

Team-oriented attitude with the ability to collaborate effectively with producers, service staff, and agency leadership

Applicants must have at least 2 years of commercial insurance experience. This position requires someone who already understands the fundamentals of Commercial Lines insurance and can quickly assume responsibility for managing commercial accounts. Training will be provided on our agency's specific systems, workflows, and procedures.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Mon-Fri Schedule
• Retirement Plan