Staff Software Engineer

Role Description

We’re looking for a Staff Software Engineer to lead the design, development, and optimization of our software installation frameworks using InstallShield, along with core components written in C, C++, and C#. You will be responsible for streamlining our Dentrix software deployment processes and improving install and upgrade experiences for a wide range of customers – from large enterprise clients to small clinics. If you’re passionate about software quality, installer reliability, and developer enablement, this is the role for you!

• Design, develop, and maintain InstallShield projects and custom actions for Dentrix
• Collaborate closely with product managers, engineers, DevOps and support, ensuring a seamless and iterative design process that integrates feedback at every stage
• Lead initiatives to modernize and standardize our installer infrastructure, including versioning, rollback, silent install contracts, and upgrade strategies
• Troubleshoot and resolve complex installation-related issues across supported Windows environments
• Contribute to the development of core application components in C, C++, and C#, ensuring maintainability and performance
• Mentor other engineers and set best practices in packaging, deployment, automated install testing, and legacy code modernization
• Strong understanding of databases and ability to support database schema management
• Use AI-assisted development tools responsibly and champion AI assisted engineering

Qualifications

• 7+ years of professional software development experience with a focus in Windows desktop and system-level applications
• 3+ years of hands-on experience with package management tools, preferably InstallShield
• In depth knowledge of Windows OS, Windows Installer (MSI), and registry/file system operations
• Excellent debugging and troubleshooting skills related to installation and runtime behaviors and processes
• Clear and confident communicator who thrives in a collaborative, knowledge-sharing culture
• Ability to lead cross-functional efforts and effectively within engineering, QA, DevOps, and support in an agile scrum environment
• Ability to own technical design decisions
• Understanding and defining cross-team interdependent roadmaps
• Passion for building great software and driving team success

Requirements

• Nice to Haves
• Bachelor’s Degree in Computer Science or a related field
• Prior experience as a team or technical lead
• Experience with WiX, Chocolatey, Scoop, Winget or other modern packaging frameworks
• Exposure to CI/CD pipelines and build automation tools
• Familiarity with digital signing processes, elevation/privilege handling, and silent installs
• Familiarity with Faircom database
• Familiarity with clean architecture and similar patterns

Benefits

• A robust benefits package including health coverage
• Retirement savings with company match
• Paid time off
• Parental leave
• Wellbeing resources
• Education support
• AND MORE!