Accounts Receivable Manager

RockForce is the trusted team setting the stage for the greatest moments in live events. With a legacy built on the unification of nine industry leaders, we bring decades of expertise to seamlessly execute concerts, festivals, sporting events, live broadcasts, award shows, and corporate activations. Through integrated event production, workforce solutions, innovative technologies, and payroll services, RockForce delivers precision, efficiency, and reliability at every scale. Our people are the magic—united by passion and skill, we operate as one unstoppable force to ensure every event is executed with professionalism, care, an unwavering commitment to safety and compliance. JOB DESCRIPTION The Accounts Receivable Manager is responsible for overseeing RockForce's end‑to‑end accounts receivable operations across the organization. This role manages customer setup and credit terms, leads the collections process, oversees cash application, and provides regular reporting on AR aging and payment activity. This is a highly operational role that partners closely with Accounting, Sales, Operations, and Executive Leadership. The position is based in Nashville, TN and requires a majority in‑office presence to support cross‑functional collaboration and real‑time issue resolution. Key Responsibilities Customer Setup & Credit Management Oversee new customer setup, including credit applications, credit limits, and payment terms Periodically review and update credit terms based on payment history and risk profile Partner with Sales and Operations to balance customer relationships with credit risk Collections & AR Management Own and execute RockForce's collections strategy across all customers Proactively manage past‑due accounts and resolve disputes or billing issues Coordinate escalation of delinquent accounts, including service holds or executive involvement when necessary Maintain clear documentation of collection activity and customer communications Cash Application Oversee accurate and timely application of customer payments (ACH, wire, check, credit card) Resolve unapplied cash, short‑pays, and payment discrepancies Ensure cash receipts are posted to the correct customer, invoice, and accounting period Reporting & Analytics Prepare and distribute regular AR aging reports (current, 30/60/90+ days) Provide insight into payment trends, customer behavior, and collection effectiveness Support cash flow forecasting through visibility into expected collections Respond to ad‑hoc reporting requests from accounting leadership and executive teams Month‑End Close & Controls Support month‑end close activities related to accounts receivable Ensure AR balances are accurate, supported, and reconciled Maintain strong internal controls over receivables, cash application, and customer credit Process Improvement Identify opportunities to improve AR workflows, reporting, and customer communication Partner with Accounting and Operations to streamline billing and collections processes Support system enhancements and documentation of AR procedures Qualifications Required 5+ years of progressive accounts receivable experience Strong understanding of credit management, AR aging, and collections best practices Experience managing cash application and customer payments Proven ability to produce and analyze AR aging and payment activity reports High attention to detail with strong organizational and follow‑through skills Ability to work effectively in a fast‑paced, project‑driven environment Preferred Experience in live events, production, staffing, payroll services, or project‑based businesses Experience managing AR across multiple customer types or legal entities Prior partnership with Sales and Operations teams Primarily in‑office role based in Nashville, TN Frequent collaboration with Accounting, Operations, Sales, and leadership teams Occasional extended hours during month‑end close or high‑volume periods Location 3 days in‑office (Whites Creek, TN). Primary location Nashville, TN. Benefits Competitive wages Eligible employees may participate in comprehensive health, dental, and vision insurance plans, as well as a 401(k) plan, once qualification requirements are met Opportunities for professional development and advancement Play a critical role in improving cash flow and financial visibility Opportunity to shape and scale AR processes across a national organization Why RockForce We don't just staff events—we build careers. RockForce is committed to attracting, retaining, and developing the best talent in the business. Our crews benefit from a collaborative culture, a focus on safety, and opportunities to contribute to large‑scale events. Equal Employment Opportunity RockForce strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, RockForce will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, RockForce also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact Human Resources to request the opportunity to participate in a timely interactive process. We will also provide reasonable religious accommodations on a case‑by‑case basis. Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. RockForce reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. RockForce may require an employee to perform duties outside his/her normal description. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. #J-18808-Ljbffr