Bistro Supervisor

Description We are looking for an experienced and passionate Bistro Supervisor to lead our front‑of‑house team and ensure an exceptional dining experience for every guest. You will play a pivotal role in day‑to‑day operations, mentoring staff, maintaining service standards, and helping drive the culture of hospitality that defines our bistro. Key Responsibilities Supervise, coach, and motivate front‑of‑house staff during service to ensure seamless, high‑quality guest experiences Open and/or close the bistro, including cash handling, reconciliation, and end‑of‑shift reporting Monitor efficiency during peak periods Handle guest feedback and complaints promptly and professionally, escalating where necessary Conduct pre‑shift briefings to communicate daily specials, service priorities, and any operational updates Ensure compliance with food safety, hygiene, and licensing regulations at all times Assist with scheduling, time‑off requests, and staff coverage in coordination with the Dining Service Director Support inventory management including ordering, stock rotation, and wastage control Collaborate with the kitchen team to maintain timing, quality, and communication between front and back of house Onboard and train new team members in service standards, POS systems, and bistro procedures Requirements Qualifications; Experience Minimum 2 years of experience in a supervisory or senior front‑of‑house role in a restaurant, café, or bistro environment Proven ability to lead a team under pressure while maintaining a positive, guest‑focused atmosphere Strong knowledge of food and beverage, including wine basics and menu upselling techniques Proficiency with point‑of‑sale (POS) systems and basic cash management Current Food Handler certification (ServSafe) Flexible availability including evenings, weekends, and public holidays What We Are Looking For A natural communicator who leads with warmth and commands respect from peers Detail‑oriented with a passion for creating memorable dining experiences A calm, solutions‑focused mindset when challenges arise mid‑service Team player who thrives in a fast‑paced, collaborative environment What We Offer Competitive hourly rate commensurate with experience Staff meals and dining discounts Opportunities for career advancement within the group Ongoing training and professional development A supportive team culture built on respect, creativity, and good food #J-18808-Ljbffr