Lifecycle - Technical Services Technician II

Be a part of the Future of Sustainable Water Solutions with Newterra!

At Newterra, we're not just engineering solutions-we're redefining how industries manage water and wastewater sustainably. Every project we take on is a step toward a cleaner, greener planet, and our design team plays a vital role in making this vision a reality.

That's why we're looking for a Technical Services Technician II to join our mission. This isn't just a job. It's an opportunity to contribute to critical water treatment systems that drive efficiency and sustainability in industries like Food & Beverage, Energy, Manufacturing, and more.

Here, every design tells a story-one of smarter systems, more sustainable practices, and a shared commitment to preserving our planet for future generations. If you're ready to be part of a team that's making waves in industrial water solutions, we'd love to hear from you!

At Newterra, we believe in taking the important step of investing in our employees. That is why we offer competitive benefit programs. Our Benefit programs include Medical, Dental, Vision, HSA, Life Insurance, AD&D, STD, LTD, 401(k) Employer Match, Paid Holidays, and Paid Vacation as well as Sick Time.


JOB DESCRIPTION

Job Title: Technical Services Technician II

Department: Lifecycle

Reports To: Technical Services Manager

Status: Non-Exempt

Summary:

The Lifecycle Technical Services Technician II builds on foundational skills to service a diverse range of water treatment technologies, including midrange electrical rotating equipment such as aeration mixers water softening systems. This role offers a dynamic opportunity to apply intermediate technical expertise, including both mechanical and electrical troubleshooting, while mentoring junior technicians. This position is ideal for professionals eager to grow their technical and leadership skills in a high-impact field, focusing on independent problem-solving and customer success.


Essential Duties and Responsibilities:

1. Perform all Lifecycle Service Technician I duties, including startup, commissioning, customer training, and troubleshooting for low voltage and light electrical water treatment systems.
2. Provide startup, commissioning, customer training, and troubleshooting for midrange electrical rotating equipment, such as aeration mixers and deaerators ensuring reliable system performance.
3. Conduct startup, commissioning, and seeding for advanced membrane-based systems including MBR and RO.
4. Support retrofits across various water treatment systems, enhancing equipment functionality and longevity.
5. Participate in handoff meetings with Project Managers, Contractors, and End Users to communicate prerequisites for site readiness, ensuring project alignment.
6. Build training documentation for all Newterra product lines, including policies, procedures, and PowerPoints.
7. Use CRM and SharePoint tools to track root cause analysis and document service activities accurately, driving operational improvements.
8. Diagnose and resolve mechanical and basic electrical issues in assigned systems, minimizing downtime and optimizing performance.
9. Diagnose and resolve moderate mechanical and electrical PLC Panel troubleshooting to maintain system reliability.
10. Coordinate travel schedules, customer communications, and onsite service visits independently, delivering exceptional service experiences.
11. Monitor operational parameters of treatment systems and provide actionable feedback to management to enhance system efficiency.
12. Mentor Level I technicians, fostering their skill development and contributing to a collaborative team environment.
13. Adhere to Newterra and customer safety policies during all field operations, championing a culture of safety.

Other Duties and Responsibilities:

• Maintain accurate and detailed service records and images in SharePoint to support data-driven decision-making.
• Identify and propose opportunities for operational or service improvements to enhance customer outcomes.
• Support Sales by communicating opportunities for additional services or upgrades, contributing to business growth.
• Responsible for performing duties in a safe manner and promoting safety in accordance with Newterra's safety policies and procedures.
• Complies with Quality Management Systems in accordance to Newterra's internal quality standards.
• Complete all responsibilities while ensuring adherence to Newterra's Delegation of Authority.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Experience commissioning and troubleshooting water treatment technology with midrange electrical components containing mixers, pumps, HMI/SCADA controls, and Instrumentations.
• Basic understanding of electrical drawings and P&IDs.
• Familiarity with 4-20mA instrumentation and scaling.
• Highly recommended: Experience troubleshooting VFDs (e.g., Schneider, Danfoss, and/or Allen-Bradley) and instrumentation such as level transducers, flow meters, pH probes, or DO probes.
• Valid driver's license with a clean driving record and ability to travel.
• Strong record-keeping skills and experience with CRM systems.

Knowledge, Skills, and Abilities:

• Intermediate knowledge of water treatment processes and midrange electrical systems, with a focus on delivering innovative solutions.
• Proficiency in mechanical and basic electrical troubleshooting, including 4-20mA signals, to ensure system reliability.
• Highly recommended: Familiarity with troubleshooting VFDs (e.g., Schneider, Danfoss, Allen-Bradley) and instrumentation like level transducers, flow meters, pH probes, or DO probes to enhance system performance.
• Strong customer service and communication skills to build trust and drive client satisfaction.
• Ability to manage multiple priorities independently, balancing technical and customer-facing responsibilities.
• Strong mechanical aptitude and ability to lift up to 50 lbs.
• Detail-oriented with advanced problem-solving and decision-making skills to tackle complex challenges.
• Willingness to travel up to 75% of the time to support diverse customer needs.

PHYSICAL DEMANDS:

Must be able to use both hands to handle, control, or feel objects, tools, or controls, stand for long periods of time and repeat the same motions. Must also be able to push, pull and maneuver up to 50 pounds.

Work Environment

Frequently work outdoors. This is a manufacturing environment and will be exposed to elements such as loud noise, hazardous equipment, heat, dirt, dust, fumes, and other hazardous materials. Often wear PPE, such as safety goggles, masks, or ear plugs. Frequently exposed to distracting and uncomfortable noise levels from machinery. May be exposed to hazardous situations when working with large metal parts and cutting tools. Company safety standards must be always followed.

The information listed above is not comprehensive of all duties/responsibilities performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.


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