Business Analyst

Job Description

Our client, a global leader in eCommerce and logistics, is seeking a Business Analyst to support its Middle Mile Transportation Technology team. This team develops and improves technology supporting transportation partner onboarding, safety, compliance, and identity verification. Its work helps transportation operations scale while improving delivery speed, consistency, and cost efficiency.

Reporting to a Senior Product Manager, Technical, the Business Analyst will review business systems, evaluate user needs, and translate operational requirements into detailed documentation for technology development and enhancements. This role offers the opportunity to collaborate with product, technology, and business stakeholders on systems that support a large-scale transportation network.The position starts as a 6-month contract, with potential to extend, working onsite in Bellevue, WA

Key Responsibilities

• Review, analyze, and evaluate business systems and user needs to identify opportunities for improvement.
• Gather and document business requirements supporting transportation partner onboarding, safety, compliance, and identity verification.
• Translate user needs into clear functional requirements, process flows, and detailed descriptions of system capabilities.
• Document program functions and the steps required to develop or modify software applications.
• Partner with the Senior Product Manager, Technical, and cross-functional stakeholders to align system requirements with business strategies and operational priorities.
• Assess existing workflows, identify gaps, and recommend changes that improve efficiency, consistency, and scalability.
• Apply knowledge of relational databases and client-server architectures to evaluate system functionality and communicate requirements.
• Support communication between business and technical teams to clarify requirements and ensure a shared understanding of expected outcomes.

Required Qualifications

• Bachelor’s degree and 4–6 years of experience in systems analysis, including business systems evaluation and business process analysis.
• Experience using SQL and Python to support data analysis and business systems evaluation.
• Strong understanding of relational database concepts and client-server architectures.
• Demonstrated experience with requirements gathering and documentation, including translating user needs into functional specifications and process documentation.
• Experience supporting transportation or logistics systems.
• Strong analytical, problem-solving, and documentation skills.
• Demonstrated ownership of assigned work, including driving tasks to completion and proactively resolving issues.
• Clear written and verbal communication skills, with the ability to collaborate across business and technical teams.
• Ability to manage competing priorities and adapt to evolving requirements.

Preferred Qualifications

• Experience partnering with product managers and software development teams on system improvements.