Grocer Associate, Team Lead

Job Description

Job Description

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness:  prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role: 

Flow Grocer is a new neighborhood store that stocks thoughtful grocery and pantry items, unsprayed produce and flowers, local breads, and non toxic home goods. Our focus is local where possible, environment forward brands, and ‘better for you’ items to serve our Flow neighbors and community. We support emerging businesses in the food and beverage space who deserve an opportunity to shine, without the larger costs traditionally being placed on them to be in grocery stores. We observe a purchasing philosophy that ensures we have no artificial sweeteners, colors, flavors, hormones or hormone disrupters, or GMO ingredients. 

As a Team Lead , you will greet customers, serve as a subject matter expert in all products to make recommendations, process and pack grocery orders, open and/or close the store, assist in the inventory and ordering and receiving of goods, and maintaining a beautiful and clean space within the store. We are looking for a customer focused Team Lead with a passion for food and environmental initiatives. A curiosity about the people we are serving will bring a strong sense of hospitality to our space.  The ideal candidate will have a genuine passion for collaboration and creating community through food.

This is a full-time position that requires schedule flexibility with rotating shifts that fall between the hours of 7:00 am through 9:00 pm.

• Actively engage and connect with customers, answering product inquiries and tailoring product recommendations to meet their needs
• Open and close the store and assist in the ordering and receiving of goods
• Process all orders in the POS system with speed and accuracy 
• Monitor and maintain inventory levels, ensuring stock is always replenished
• Stock and face all areas of the store, including the produce display, the merchandisers and retail shelving
• Pack orders for pickup, delivery and in-store shopping with care to maintain product quality during transport
• Clean, sanitize and organize the counters and store to maintain a safe and beautiful environment for customers
• Stay informed about trends and events in the wellness space, including Flow Events and programs
• Embody and champion Flow’s brand values in all interactions with customers, vendors and colleagues 
• Ability to lift, carry, push, pull and place objects weighing up to 50 pounds without assistance

• Experience working in a grocery store, food & beverage, hospitality or retail with a focus on customer service and creating memorable guest experiences 
• Involvement with new store openings, systems implementation and developing culture is a plus
• Excellent communication skills with the ability to work calmly and effectively under pressure
• Ability to manage multiple tasks simultaneously and set priorities in a high-speed environment
• Strong problem-solving skills and attention to detail 
• A growth mindset with the ability to gain a deep knowledge of all products in the store 
• Understanding, knowledge, and ability to comply with safety, sanitation and food handling procedures

Benefits

We take care of our people so they can do their best work. 

• Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
• Time Off PTO and paid holidays.
• Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
• Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.