Account Director, CRM/Email

Job Description

W2 contract | Remote | Approximately 225 total hours

We’re seeking a freelance Account Director/Supervisor to join an agency account team supporting a high-profile, seasonal CRM program. This client-facing role is ideal for an experienced agency professional who can translate campaign strategy into clear creative direction and guide work from briefing through client presentation and final handoff.

The work is approximately 90% email, with additional campaigns across landing pages, push notifications, SMS, and RCS. A dedicated project management team handles timelines and internal operations, allowing this person to focus on client relationships, creative strategy, and account leadership.

Responsibilities

• Serve as a confident, day-to-day client liaison, leading conversations about campaign strategy, scope, and creative needs.
• Develop creative briefs and lead kickoffs with internal creative teams.
• Guide creative development, review work against the brief, and present recommendations to clients.
• Develop versioning grids and coordinate creative variations for segmented or personalized audiences.
• Provide feedback on creative rounds and oversee final approved Figma handoff to the email development team.
• Partner with project managers and fellow account team members to keep campaigns moving and anticipate client needs.

Qualifications

• Agency account management experience at the Account Director or Senior Account Supervisor level; approximately 8–10+ years is a guide, with flexibility for relevant experience.
• Experience supporting CRM and email marketing campaigns; familiarity with personalized messaging and versioning is beneficial.
• Strong client-facing communication skills and the ability to independently drive conversations and provide strategic direction.
• Experience writing creative briefs and collaborating with creative teams through client presentation.
• Comfort navigating changing priorities and working collaboratively in a fast-paced environment.
• Familiarity with Figma for reviewing and commenting on work is a plus; design expertise is not required.

Assignment Details

• Start: As soon as possible
• Duration: Through December 31, with potential to extend.
• Hours: Approximately 225 total, with an anticipated 35–40 hours per week depending on the start date and holidays.
• Location: Remote. Candidates should be able to work Central time hours.