Credit & Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join an organization in Malvern, Pennsylvania in a fully onsite contract long-term contract role. This position will support credit review, accounts receivable activities, invoicing, and collections while helping maintain accurate financial records and customer account data. The ideal candidate brings strong judgment in credit decisions, a detail-oriented approach to payment processing, and the ability to work confidently with internal teams and customers to resolve account issues.

Responsibilities:

• Evaluate customer credit applications, review payment history and financial risk, and determine appropriate credit decisions in line with company standards.

• Manage commercial and consumer collections by contacting customers on delinquent balances, resolving payment concerns, and securing timely account resolution.

• Investigate billing discrepancies, disputed charges, ownership changes, and bankruptcy-related updates to ensure account records remain accurate and current.

• Review open accounts with aged balances, decide when orders should be released or held, and communicate account status professionally to customers.

• Prepare and issue invoices, confirm charges, and distribute billing documentation on a daily basis.

• Process incoming payments including checks and card transactions, reconcile daily receipts, prepare deposits, and apply funds correctly to customer accounts.

• Maintain accurate accounts receivable data by posting activity, monitoring aging, and producing recurring financial and collections reports for leadership.

• Support international order documentation by coordinating required shipping paperwork, export-related coding, and customer-specific charge requirements.

• Contribute to month-end close, assist with operational coverage as needed, and help research delivery, inventory, and sourcing questions raised by sales or customer service teams.

• Experience handling credit and collections functions, including commercial and consumer account follow-up.
• Working knowledge of accounts receivable processes, billing, cash application, and payment reconciliation.
• Ability to assess creditworthiness, interpret account history, and make sound decisions regarding credit exposure.
• Proficiency with Microsoft Excel and experience using Great Plains or similar accounting software.
• Strong problem-solving skills with the ability to research disputes and resolve overdue account issues effectively.
• High attention to detail and accuracy when managing invoices, reports, customer records, and financial data.
• Effective written and verbal communication skills for working with customers and cross-functional internal teams.