Service Advisor

Tom Wood Lexus, located in Indianapolis, Indiana, is looking for a full‑time, top‑performing individual to join our team as an Experienced Service Advisor . The ideal candidate possesses exceptional interpersonal skills, a strong technical aptitude, and a passion for delivering outstanding customer service. They should have a deep understanding of automotive systems and maintenance procedures, allowing them to effectively communicate with both customers and technicians. Responsibilities Meet or exceed dealership objectives and goals for the service department. Advise customers about necessary services for routine maintenance. Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment. Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenance that might be needed. Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary. Make sure each vehicle is paid in full before releasing the vehicle. Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted. Ensure that vehicles are parked in assigned areas. Make sure they are locked, and all keys are marked and put away correctly. Handle telephone inquiries regarding appointments and work in process, as well as complaints. Inform the service manager of any potential problem or upset guest. Qualifications Previous service advisor experience in a luxury dealership preferred. Excellent communication and customer service skills. Must be professional at all times and be calm under pressure. Good organization and computer skills. Valid driver license with a clean driving history required. Benefits Paid Time Off & Vacation Paid Holidays Medical, Dental & Vision Coverage 401(k) with Company Match Life & Disability Insurance Professional Training & Career Development Tuition ReimbursementService Awards Opportunities for Advancement All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer. #J-18808-Ljbffr