Assistant Front Office Manager

Assistant Front Office ManagerFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.Four Seasons Hotel Silicon Valley is currently looking for an Assistant Front Office Manager.Responsibilities and essential job functions include but are not limited to the following:Always offer professional and engaging serviceAssist in overseeing the Front Office and Guest Services - conduct interviews, departmental trainings, and provide hands on supportEnsure communication between pertinent departments is seamless regarding any special needs with guestsAssist in conducting performance evaluations and disciplines staff when neededCoordinate arrivals, departures for guestsWork with internal departments regarding billingBlock rooms for arrivals to ensure proper handling of special attention guest, return guest and groupsAssure that all financial and credit procedures are followed. Follow up on credit problems with Financial ManagerFollow-up with guest requestsTakes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not availableResponds swiftly and effectively in any hotel emergency or safety situationResolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalismQualifications and Skills:2-3 years of luxury hotel experience in a supervisory or management role of Front Office or Rooms DivisionMust be flexible with schedule – Able to work weekdays, weekends, holidays, evenings and some overnights.Requires reading, writing and oral proficiency in the English languageMust provide work authorization document - proof of eligibility to work in the United States of AmericaWhat to Expect:Salary Range: $80K to $85KBe part of a cohesive team with opportunities to build a successful career with global potential.Fully paid for medical, dental, and vision insurance for employee and plus one.Holiday, vacation, and sick pay.401k participation with a company matching program.Complimentary stays at Four Seasons worldwide (subject to availability).Free employee meals prepared by the culinary team.Complimentary dry cleaning of employee uniforms.Free employee parkingFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.