Housekeeping Supervisor/Inspector

Housekeeping Supervisor / Inspector

The Metropolitan at The 9 | Cleveland, OH

Lead a Team That Delivers Exceptional Guest Experiences

At The Metropolitan at The 9, cleanliness is one of the first things our guests notice-and our Housekeeping Supervisors play a vital role in ensuring every room meets the highest standards of quality and comfort.

We're looking for a motivated, detail-oriented leader who takes pride in maintaining excellence, coaching team members, and creating memorable guest experiences. If you're passionate about hospitality, enjoy leading by example, and thrive in a fast-paced environment, we'd love to hear from you.

What You'll Do

As a Housekeeping Supervisor / Inspector, you'll oversee the daily operations of the housekeeping team while ensuring guest rooms and public areas consistently meet hotel and brand standards.

Responsibilities include:

• Inspect guest rooms, suites, and public areas to ensure cleanliness, presentation, and brand standards are met.
• Supervise, support, and motivate Room Attendants, Housemen, and Public Area Attendants throughout each shift.
• Assign daily work and monitor productivity to ensure timely completion of all assignments.
• Ensure guest rooms are ready for arrival according to hotel occupancy needs.
• Respond promptly and professionally to guest requests and service recovery opportunities.
• Report maintenance concerns and coordinate with the Engineering team to resolve issues.
• Ensure all team members follow hotel policies, safety procedures, and proper cleaning practices.
• Assist with cleaning rooms or public areas when operational needs require.
• Complete daily inspection reports, room status updates, and other required documentation.
• Partner with the Front Office and other departments to ensure a seamless guest experience.

What We're Looking For

We're looking for someone who:

• Leads with professionalism, integrity, and a positive attitude.
• Has exceptional attention to detail and high-quality standards.
• Enjoys coaching and developing team members.
• Communicates effectively with guests and colleagues.
• Thrives in a fast-paced, team-oriented environment.
• Can prioritize tasks and make sound decisions under pressure.
• Is dependable, organized, and solution focused.

Qualifications

• High school diploma or GED required.
• Previous hotel housekeeping experience required.
• Prior supervisory or leadership experience in hospitality preferred.
• Strong knowledge of housekeeping procedures, cleaning standards, and hotel operations.
• Excellent communication, organizational, and time-management skills.
• Ability to use hotel property management systems and basic computer programs is a plus.
• Availability to work a flexible schedule, including weekends and holidays.

Physical Requirements

This is an active leadership position that requires the ability to:

• Stand and walk for extended periods throughout the hotel.
• Frequently bend, reach, kneel, and climb stairs.
• Lift, carry, push, or pull up to 50 pounds.
• Inspect guest rooms thoroughly, including bathrooms, furniture, linens, and fixtures.
• Occasionally assist with housekeeping duties during busy periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Why Join The Metropolitan at The 9?

At TheMetropolitan at The 9, our Housekeeping Supervisors are trusted leaders who set the standard for excellence. You'll have the opportunity to mentor a dedicated team, make a direct impact on guest satisfaction, and contribute to the success of one of Cleveland's premier luxury hotels.

We offer a supportive, team-focused environment where leadership is valued, hard work is recognized, and career growth is encouraged.

If you're ready to lead by example, inspire others, and help create exceptional guest experiences every day, apply today and join The Metropolitan at The 9!