Veterinary Receptionist

Job Description

Job Description

Pacific Animal Hospital is seeking an outgoing? Client Service Representative?to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a flexible, full-time, or part-time position, with 10 hour shifts schedule and availability needed for rotating Saturdays.

Full-time benefits and compensation**:

• Compensation: $25-28 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law

Minimum qualifications and skill set:

• 1+ years of client service experience
• Previous veterinary experience is highly desired
• Proficiency in the following skills
  • Customer service and client communication
  • Prioritizing and managing multiple responsibilities in a fast-paced environment
  • Working independently and as part of a team
  • Reliability and punctuality
  • Adapting to feedback and being coachable

Pacific Animal Hospital in Redondo Beach, CA, delivers exceptional veterinary care in a friendly, well-organized setting designed for both pets and people. Since opening in 2020, the hospital has built a strong reputation for its client-first approach, high medical standards , and welcoming atmosphere . The support team plays a central role in creating seamless experiences for clients and patients alike—from the moment they walk in the door to the time they head home. With a focus on clear communication, gentle handling, and thoughtful service , the hospital runs smoothly thanks to the collaboration between receptionists, assistants, and technicians. The environment is fast-paced but supportive , and staff are trained to feel confident and capable in their roles while being surrounded by a team that genuinely enjoys working together.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.