Senior / Lead Field Service Controls Technician

Senior / Lead Field Service Controls Technician Full-Time | Industrial Automation | Field Service Position Overview We are seeking an experienced Senior / Lead Field Service Controls Technician to support complex industrial automation systems across manufacturing environments. This role is suited for a hands‑on controls professional who can independently diagnose challenging equipment issues, lead field troubleshooting efforts, support system commissioning, and serve as a technical resource for customers and fellow technicians. The successful candidate will bring extensive practical knowledge of industrial controls, electrical systems, and automated production equipment, along with the ability to take ownership of service assignments and help drive reliable equipment performance. Key Responsibilities Lead field service activities involving the installation, commissioning, troubleshooting, maintenance, and repair of industrial automation and control systems. Diagnose complex faults involving PLCs, HMIs, SCADA systems, industrial networks, robotics, servo drives, and variable frequency drives. Take ownership of critical equipment issues and develop effective solutions to minimize production downtime. Provide advanced technical support for electrical, mechanical, and software‑related problems in automated manufacturing environments. Interpret electrical schematics, wiring diagrams, technical drawings, and control system documentation. Support startup activities, system upgrades, equipment modifications, and control system integration. Serve as a technical resource for customers, maintenance personnel, and other field service team members. Guide technicians through troubleshooting procedures, share technical knowledge, and promote consistent service practices. Work directly with customers to identify equipment issues, communicate findings, and recommend corrective actions. Document service work, system changes, troubleshooting results, and recommendations for ongoing equipment reliability. Collaborate with engineering and project teams to resolve recurring technical issues and improve automation performance. Identify opportunities to improve service procedures, troubleshooting methods, and field service efficiency. Required Qualifications At least 4–5 years of hands‑on experience in industrial automation, controls service, field service, or a related industrial technical role. Strong practical experience troubleshooting PLC‑based control systems. Demonstrated ability to independently diagnose and resolve complex industrial controls issues. Working knowledge of industrial electrical systems, automated machinery, and manufacturing equipment. Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation. Strong analytical, troubleshooting, and root cause analysis skills. Excellent customer‑facing communication and professional service skills. Ability to manage field assignments independently and provide technical guidance to other team members. Willingness to travel to customer facilities for local and regional service assignments. Preferred Technical Experience Allen‑Bradley/Rockwell and Siemens PLC platforms. ControlLogix, PlantPAx, and industrial HMI applications. SCADA platforms such as FactoryTalk View, Ignition, Wonderware, WinCC, or iFIX. Industrial robotics, including Fanuc, ABB, KUKA, Universal Robots, or Yaskawa/Motoman. Servo systems, variable frequency drives, motion control, and industrial communication networks. Equipment commissioning, system integration, and production‑line troubleshooting. Experience supporting live manufacturing operations and time‑sensitive equipment failures. Previous experience mentoring technicians, coordinating field service work, or serving as a technical lead. Competitive compensation with overtime opportunities. 401(k) retirement plan with employer matching. Medical, dental, and vision insurance. Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care options. Paid holidays and vacation time. Life insurance and long‑term disability coverage. Business travel expenses covered, with mileage reimbursement where applicable. Opportunities to work with diverse industrial automation technologies and challenging customer applications. Leadership & Growth This position offers the opportunity to take a lead role in field troubleshooting, support the development of other technical team members, and help improve service quality across industrial automation projects. The ideal candidate is comfortable working independently, making sound technical decisions, and serving as a trusted resource for customers and colleagues. Ideal Candidate Background Candidates with experience as a Senior Controls Technician, Lead Field Service Technician, Senior Automation Technician, Controls Specialist, or Field Service Controls Engineer are encouraged to apply. Experience supporting PLC‑controlled machinery, automated production lines, and industrial control systems is particularly valuable. Additional Requirement: Candidates must be legally authorized to work in the United States. #J-18808-Ljbffr