Syroscape - Head of Client Operations

Own delivery & client communication – apply now! $3K–$4.5K/month | Full‑time | Fully Remote (U.S. timezone) This is not a project coordinator position. We need a senior operator who can own client delivery and communication across a growing portfolio of accounts, while simultaneously building the systems and processes that allow a small team to scale without things falling apart. You’ll start by managing our current book of clients, becoming the primary point of contact they trust day‑to‑day. Over time, the role has a clear path into managing multiple client pods and leading the operations function. What you’ll own Client communication and relationships across all active accounts – become the primary point of contact. Delivery management: ensuring campaigns launch on time, deadlines are hit, and nothing slips quietly. Building and owning the operational infrastructure (SOPs, workflows, reporting cadences, escalation protocols) to enable a small team to manage a growing client base. Proactive risk identification – spot problems before they become client‑facing issues and either solve or elevate them early with a recommendation. Shielding the execution team from unnecessary interruptions and client back‑and‑forth so they can focus on high‑value work. Running client calls, providing structured updates, and maintaining the communication quality that keeps clients retained long‑term. Working with the team to identify operational bottlenecks and solve them as we grow. To excel in this role, you need Highly organized with a systems mindset – spot gaps before they become problems. Exceptional communication skills (written + verbal) – calm, clear, confident under pressure. Deeply proactive – don’t wait, anticipate, flag, and act. Strong emotional intelligence – understand what clients and teammates need beyond what they say. Deadline‑obsessed – track, follow up, and close loops without reminders. Comfortable in ambiguity – build structure where none exists. 3+ years in client‑facing ops or account management at a fast‑moving agency or services business. AI fluent – actively use AI tools and help build AI‑augmented workflows. Availability aligned with U.S. business hours (minimum overlap until ~3 PM EST). Brownie points for Experience in B2B SaaS, paid media, or performance marketing. Experience coordinating remote, distributed teams across time zones. Conversational familiarity with ad platforms (Google Ads, Meta, LinkedIn, Capterra, G2) – not execution, but client‑level understanding. What’s in it for you $3,000–$4,500/month depending on experience and capability (gross salary; you will be responsible for your own tax procedures). Full‑time, fully remote. 20 days paid time off. Direct access to the founder + real decision‑making authority. Clear growth path into managing multiple client pods and leading the operations function as the company scales. #J-18808-Ljbffr