Sr. Product Manager

Sr. Product Manager About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. We develop self‑service ordering, payments, and customer engagement solutions for mobile, tablet, online, kiosk, call center, and more. Our platform supports 15+ POS systems and enables restaurant brands to scale digital commerce worldwide. Role summary The Senior Product Manager will own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e‑commerce operations at scale. This includes building internal and customer‑facing workflows for onboarding, catalog and menu management, ordering operations, integrations, reporting, and admin tools that improve the restaurant digital commerce experience. Responsibilities Define and drive the product vision and roadmap for enterprise restaurant e‑commerce tools. Partner with engineering, design, operations, sales, customer success, and implementation teams to deliver scalable solutions. Identify friction points in enterprise restaurant workflows and prioritize product improvements using customer feedback, data, and market insights. Build and maintain tooling for restaurant administration, merchant management, order operations, user permissions, and platform integrations. Establish success metrics, OKRs, and product analytics to track adoption, efficiency, and business impact. Lead discovery with enterprise restaurant customers to understand operational needs across multi‑location and complex brand environments. Translate business requirements into clear product requirements, user stories, and launch plans. Support go‑to‑market efforts by enabling internal teams with product education, documentation, and feature positioning. Qualifications 5‑7+ years of product management experience in B2B, enterprise SaaS, e‑commerce, or restaurant technology. Experience building platform tools, admin systems, or operational workflows for complex users and organizations. Strong analytical skills, including use of product metrics, experimentation, and data‑driven prioritization. Ability to work cross‑functionally in fast‑paced environments and manage multiple stakeholders. Excellent communication and prioritization skills, with a track record of shipping high‑impact products. Preferred experience Restaurant, food service, hospitality, or digital ordering experience. Experience with APIs, integrations, payments, commerce systems, or multi‑tenant enterprise platforms. Familiarity with customer journey mapping, usability testing, and workflow optimization. Experience supporting external customers and internal teams through launch, rollout, and adoption. Thriving at Tillster Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions. Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals. Innovate: Embrace creativity and pursue new ideas to drive progress and improvement. Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data. Drive Results: Focus on achieving tangible outcomes and delivering high performance. Own It: Take responsibility for your actions and the success of your work. Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey. Pay and Benefits (USA) Salary: $135,000 - $165,000 DOE Health Benefits: Full‑time employees and their dependents are eligible for medical, dental, vision, and FSA benefits. Additional health benefits include healthcare and dependent‑care reimbursement programs, Employee Assistance Program (EAP), and 24‑hour confidential medical counseling services. Holidays: The company observes ten paid holidays per calendar year. Paid Time Off (PTO): Full‑time, regular employees earn 15 days of PTO in the first 12 months of continuous service, and 22 days in subsequent years. Eligible part‑time employees earn pro‑rated PTO. Retirement: Employees are eligible to participate in the 401(k) plan effective with the employment start date. Education, Learning & Development: We offer college tuition and education assistance programs, Udemy learning courses, and ongoing learning and development opportunities. Tillster is proudly an equal‑opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status. #J-18808-Ljbffr