General Manager

General Manager PositionThe General Manager is responsible for the overall leadership, profitability, growth, and operational success of Hyundai of Charleston and Genesis of Charleston. This role is accountable for achieving financial performance targets, meeting or exceeding OEM sales objectives, delivering exceptional customer satisfaction, and building a high-performance culture across both stores.The ideal candidate will be a strategic and hands-on leader who can successfully balance the demands of luxury brand execution and high-volume retail operations, while developing strong teams and driving continuous improvement throughout the organization.Key ResponsibilitiesOperational LeadershipDirect and oversee all dealership operations to ensure maximum efficiency, profitability, and customer satisfaction across both Hyundai and GenesisDevelop and execute strategic plans to achieve sales, service, parts, and profitability goalsImplement scalable processes and best practices to support continued growth across both storesEnsure strict adherence to Hyundai and Genesis OEM standards, image requirements, and operational expectationsChampion a customer-first culture with a focus on CSI, online reputation, retention, and long-term loyaltyManage and resolve escalated customer concerns swiftly and professionallyBuild strong relationships with OEM partners, lenders, vendors, and the local communityLeadership & Team DevelopmentRecruit, hire, train, and develop a high-performing leadership teamCreate a culture of accountability, performance, and continuous developmentEstablish clear KPIs and conduct regular performance reviews with department leadersLead structured management meetings focused on data-driven performance and executionDevelop future leaders within the organization and strengthen bench depthMaintain strong employee engagement and retention initiativesEnsure proper staffing levels across all departments to support growth and customer experience goalsFinancial Performance & StrategyOwn full P&L responsibility for both dealerships and drive overall profitabilityAnalyze financial statements, forecast performance, and execute plans to achieve targetsIdentify opportunities to improve gross, reduce expenses, and increase operational efficiencyOptimize inventory management, pricing strategy, aging, and turn ratesPartner with the Controller to ensure accurate reporting, expense control, and complianceDeliver timely and accurate financial reporting to ownershipDrive disciplined expense management while investing strategically in growth opportunitiesSales, Marketing & Customer ExperienceDrive performance across Sales, F&I, Service, and Parts departmentsEnsure consistent execution of sales processes, CRM discipline, and follow-up accountabilitySupport strong new and used vehicle strategy, including acquisition, merchandising, and pricingExecute modern brand-focused marketing strategies, including:Digital lead generation and conversionReputation management and Google review growthService retention and lifecycle marketingBrand awareness and local market engagementMaintain a top-tier CSI culture across all departmentsMonitor and improve customer satisfaction, retention, and online brand presenceSupport community involvement and local brand-building initiatives in the Charleston marketCompliance & Risk ManagementMaintain full compliance with all federal, state, and local regulationsEnsure adherence to Hyundai and Genesis standards, policies, and audit requirementsOversee safe, ethical, and compliant dealership operationsMinimize financial, operational, and legal risks through strong process management and accountabilityQualificationsRequiredProven experience as a General Sales Manager or higher in an automotive dealershipDemonstrated success driving profitability and operational performanceStrong financial acumen, including deep understanding of dealership financial statements and KPIsProven ability to lead, coach, and develop high-performing teamsStrong understanding of inventory management, pricing strategy, and market dynamicsExcellent communication, leadership, and organizational skillsProficiency in DMS and CRM systemsValid driver’s licensePreferredPrior experience with Hyundai, Genesis, or other import/luxury dealership operationsExperience managing multiple brands or rooftopsCDK DMS experienceBachelor’s degree in Business, Finance, or related fieldPrior full P&L General Manager responsibilityWhy Krause Auto Group?Join a growing automotive group with a long-term investment strategyLead two exciting and growing brands in a highly desirable Charleston marketOperate out of brand-new, stand-alone facilities completed in 2025Oversee a unique combination of luxury and volumeBenefit from a strong market position, including significant Hyundai market advantageWork in a collaborative, performance-driven culture committed to excellenceReceive ongoing leadership support, development, and training investmentOpportunity for continued career growth and advancement within the organizationBenefitsCompetitive health, dental, and vision insurance401(k) with company matchPaid vacation and personal timeEmployee vehicle purchase programLeadership development and training investment