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Station Customer Service Representative

$52k - $81.62k

Cencora

Cencora seeks a Station Customer Service Representative to manage shipment execution, monitor key milestones, and resolve operational issues. The role requires on-site work in Mount Prospect, Illinois, coordinating closely with operations teams to ensure accurate, timely shipment delivery and continuous process improvement.

Responsibilities

  • Execute and manage shipments from entry through completion with accurate details and documentation
  • Monitor shipment milestones, reports, and exception queues to identify delays and risks
  • Escalate unresolved issues with clear impact summaries and next steps to appropriate channels
  • Participate in daily stand-ups and KPI reviews to support continuous improvement and corrective actions
  • Maintain accurate records in systems and collaborate with operations teams on issue resolution

Requirements

  • High school diploma or GED equivalent
  • 3+ years customer service operations or order management experience
  • Strong attention to detail and documentation accuracy
  • Ability to monitor systems, dashboards, and exception queues
  • Experience working cross-functionally with operations and support teams
  • ITIL 4 Foundation, Lean Six Sigma Yellow Belt, or COPC certification preferred

Compensation: $52,000 - $81,620

Vacancy posted 10 days ago
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