Client Advisor

Job Description

Job Description

Hello Auto Group has an immediate opening for a Sales Associate at our rapidly growing Mazda store in San Diego, California.

Do you love the car business and interacting with customers, but don’t always agree with the sales process or the Management direction? Do you believe the automotive sales experience can and should be fun, transparent, and straightforward?

What if you had the ability to sign out your own customers and didn’t have to wait hours for the “Finance Manager” to possibly ruin the great CSI score you worked so hard on?

At Hello Auto Group, we believe buying a car should be simple, transparent, and enjoyable. That's why we've eliminated many of the traditional dealership frustrations for both customers and employees. Our Client Advisors manage the entire customer journey, creating a better experience and building stronger relationships.

At Hello, you can give the customer the experience they deserve and work a deal that you feel good about. We are a local and privately owned dealer group. The owners are present, accessible, and involved in the day-to-day operations of the company. This approach trickles down through everyone at Hello and creates a culture of teamwork and an energy that customers feel when they arrive.

We welcome applicants with prior automotive auto sales experience, but we would also love to talk to you if you're currently involved in sales or customer service in other fields. We pay a guaranteed hourly base salary plus bonuses.

Join a great team and build a career with us!

A little bit about us...

• We are a locally owned and operated dealership group.

• Our pricing is clear, based on market data, and straightforward.

• Our client advisors are professionally trained to help customers find the right vehicle, consult with them on leasing and financing, and present solutions to protect their purchase.

• Through our Hello Gives Back initiative, we donate $25 from every vehicle sold and $1 from every vehicle serviced to local nonprofit organizations and community programs.

• We offer our staff two paid days off to volunteer to some of the great causes we support.

Compensation Elements

• Guaranteed base hourly pay above industry standard.
• Additional commission based on vehicle sales, customer experience ratings and finance sales.
• Medical, Dental and Vision plans. We pay 75% of your base medical coverage (value of over $3000 / year)
• All of the following, paid at your effective rate – including bonuses and commission earned in the prior 90 days:
  • 2 weeks paid vacation
  • 6 paid holidays each year.
  • 5 paid sick days each year (twice the California required sick time!)
  • 3 paid bereavement days.
  • 2 paid volunteer days each year.
• Employee Purchase program

• We contribute to your 401K retirement savings plan – for every 6% you save, we add another 3%

• Extremely competitive employee purchase program – big savings on cars, parts and service.
• We believe that happy employees make happy customers. So we provide great benefits.

What We're Looking For:

• Phenomenal communication skills with customers and coworkers alike
• Team player
• Outgoing personality who loves to interact and create relationships.
• Lifelong learner mindset - driven to learn about new products, features, tools and processes.
• Good presenter, able to share knowledge and information in an engaging manner.

• Available to work flexible hours, including Saturdays and Sundays.

• Clean driving record and valid driver's license

What You'll Be Doing:

• Build relationships with customers from the moment they inquire with us
• Provide information on the vehicle, pricing, and options - both online, on the phone, and in person
• Set showroom and test drive appointments
• Exhibit consultative selling skills. Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Continuously develop product and sales acumen to become the vehicle authority. Know the ins and outs of products, packages, and the latest technologies.
• Perform high-quality, professional demonstrations of vehicles and financial products
• Learn to overcome objections and thrive within sales situations
• Follow-up with buyers to ensure successful referral business and build customers for life

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.