IT Help Desk Technician

Join Our Team as an IT Help Desk Technician - Louisville, CO | $26 to $28/hr Are you ready to play a key role in keeping our technology running smoothly? Quicksilver Scientific, a company dedicated to helping people live healthier lives through natural medicine, is seeking a detail-oriented IT Help Desk Technician to join our IT team in Louisville, CO! This temporary, hourly role pays $26 to $28/hr , Monday-Friday from 8:30am-5:00pm , with opportunities for overtime-and the potential to grow into a full-time position. What You’ll Do: Provide first-level technical support via Asana, email, Slack, and in person. Troubleshoot and resolve issues related to computer systems, software, and network connectivity. Set up user accounts, system access, and computer equipment for new employees. Support onboarding by assisting new team members with login setup, equipment, and basic software training. Install, configure, and maintain computers, printers, scanners, and related hardware. Run diagnostic programs to identify and resolve issues efficiently. Support IT projects, software updates, and documentation efforts. Assist in maintaining and troubleshooting LAN/WAN connectivity issues. Provide basic support for our NetSuite ERP system under the direction of senior IT staff. Maintain excellent customer service and communication with all users. Who You Are: A tech-savvy problem solver with strong attention to detail who enjoys learning and adapting to new technologies. Able to multitask and work well both independently and as part of a collaborative team. A clear and patient communicator who enjoys helping others. What You Bring: Associate’s or Bachelor’s in IT-related field preferred. 1 to 2 years of experience in IT support, help desk, or a related technical role. Basic understanding of Windows and macOS operating systems. Familiarity with Microsoft 365 applications and general networking concepts. Experience with ticketing systems or ERP software (NetSuite experience a plus). Why You’ll Love Working Here: Competitive $$26 to $28 per hour pay! Temporary role with potential to become full-time Stable Monday-Friday schedule with opportunities for overtime Supportive and collaborative work environment Opportunities to grow your technical skills and career Be part of a mission-driven company that values innovation and teamwork About Quicksilver Scientific: At Quicksilver Scientific, we’re committed to helping people live healthier lives through natural medicine. We’re proud to be an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees. Ready to Power Up Your IT Career with Us? Apply today and become an essential part of our IT team in Louisville, CO! #J-18808-Ljbffr Austin Community College