Director, Fraud Intelligence & Investigations

Vouched is the identity trust layer for businesses that need to know who they are dealing with, across every touchpoint, transaction, and channel. We verify the people our customers serve through a full spectrum of methods: physical IDs, Digital IDs, and AI agents acting on behalf of consumers. We power identity verification for healthcare, financial services, and a growing list of industries, with hundreds of customers and verifications running at scale every day.

Every day we also reject identities. Some are harmless: a developer testing an integration, a blurry photo, an honest mistake. Others are deliberate, sophisticated, and criminal. At our volume, the rejected pile is one of the richest fraud intelligence datasets in the country, and we are investing in the people and tradecraft to mine it fully.

The Opportunity

We are hiring a dedicated fraud investigator: someone who spent a career in law enforcement, government intelligence, or professional investigations and is hungry for a new kind of challenge. This is your chance to bring investigative tradecraft into the software industry and apply it at a fast-moving startup where your findings directly shape the product.

You will live inside our stream of rejected and flagged identities. You will separate the innocent from the malicious, build cases on the bad actors, surface the techniques fraudsters are using before the rest of the market sees them, and turn what you learn into ammunition for our product and engineering teams. When the evidence warrants it, you will work alongside prosecutors to put fraud rings out of business.

This is a builder's seat. You will write the playbook.

What You Will Do

Investigate fraud at scale.

• Review and triage rejected and flagged identity verifications, distinguishing benign cases from genuine fraud.
• Conduct deep-dive investigations into suspicious individuals, patterns, and networks, following the evidence wherever it leads.
• Build and document cases to a standard that holds up under scrutiny.

Uncover emerging threats

• Identify new and evolving fraud techniques, including synthetic identities, document forgery, deepfakes, and coordinated ring activity.
• Track fraud trends across customers and verticals, and raise the alarm early when something new appears.
• Maintain awareness of the broader threat landscape and the tooling fraudsters use.

Partner with law enforcement and prosecutors

• Package evidence and coordinate with prosecutors, regulators, and law enforcement where appropriate.
• Serve as Vouched's credible, trusted liaison to the investigative and legal community.

Make the product smarter

• Translate real investigations into clear, vivid stories and structured findings that product and engineering teams can act on.
• Work directly with product to turn fraud intelligence into new detection signals, models, and features.
• Help Vouched stay one step ahead of the people trying to beat us.

Requirements

• A substantial career in law enforcement, government intelligence, or professional investigations, and ready to bring that experience into an exciting startup environment.
• Demonstrated investigative skill: you know how to follow a thread, build a case, and tell the difference between noise and a real threat.
• Working understanding of cybersecurity and digital fraud concepts.
• Experience coordinating with prosecutors or the broader legal and regulatory system.
• A self-starter who thrives without a rigid playbook and is energized by ambiguity.

Nice to Have

• Direct experience with identity fraud, financial crime, document fraud, or cybercrime.
• Familiarity with synthetic identity fraud, deepfakes, or AI-driven attacks.
• Exposure to the software, fintech, or healthcare industries.
• Comfort working with data and modern software tools, or eagerness to learn fast.

Who You Are

• An investigator at heart who misses the hunt and wants a new arena for it.
• A clear communicator who can brief a prosecutor, an engineer, and a CEO with equal ease.
• Energized by a startup pace and the chance to build something from scratch.
• Driven by the mission of stopping real fraud that harms real people.

Why Vouched

• A genuinely novel role: bring decades of investigative experience into a fast-growing technology company.
• Outsized impact: your findings flow straight into a product used to verify identities at national scale.
• Front-row seat to the frontier of identity fraud, including the emerging world of AI agents and deepfakes.
• Competitive compensation, meaningful equity, and comprehensive benefits.
• Vouched is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team.

Benefits

• Equity compensation
• Remote-first environment
• Flexible PTO and 11+ annual company holidays
• 401k
• Medical, dental, and vision coverage
• Wellness benefits (EAP, LifeHealth Online, One Medical, Perkpot)
• Paid parental leave
• Pay scale: $160-$190k OTE

This is a remote role - however, you must be based in the US (US work authorization required)