Customer Service Representative

Responsive recruiter

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks

• Competitive compensation and comprehensive benefits, including health, dental, vision, and 401(k) matching.
• Paid time off and a rotational weekend schedule.
• On-the-job training with growth and advancement opportunities.
• Collaborative, open-concept office environment with a supportive team.

Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with updating policies, payments, and other services
• Proactively assist customers to prevent cancellations and retain their business.
• Resolve issues efficiently, ensuring satisfaction and loyalty.
• Provide accurate information on insurance products, policies, and services.
• Document customer interactions and follow up to ensure resolution.
• Identify opportunities to upsell or cross-sell additional products.
• Collaborate with internal teams to solve complex issues and deliver seamless service.

Qualifications

• 1+ year of phone-based customer service experience.
• Background in insurance environment
• Exceptional communication, problem-solving, and multitasking abilities.
• Positive attitude, team-oriented mindset, and a commitment to outstanding customer experiences.

Compensation: $17.50 - $21.50 per hour

We understand that insurance is about more than just paperwork—it’s about protecting the dreams, families, and businesses of our neighbors. Our agency has built a reputation for integrity and expertise, serving as a trusted advisor in an ever-changing world.

We believe that a successful agency starts with a supported team. We’ve cultivated a professional environment where continuous learning is encouraged and hard work is recognized. Whether you are an experienced agent or looking to break into the industry, we provide the tools, technology, and mentorship you need to become a true expert in the field.