Collections Associate

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand. Job Description As the Collections Associate II, you will be responsible for order approval, collections and/or cash application for assigned MasterBrand customers. Your day will include collection calls, responding to emails, reviewing and approving orders, problem solving issues, cash reconciliations, and providing statements and invoices as requested. In this role, you are the main contact for credit and collection information to the assigned customer and provide support to the sales team by answering questions and trouble-shooting credit related issues. This position reports to the Collections Supervisor. Responsibilities Build cross-functional partnerships between credit, cash application, customer service, and the sales team to best respond to the customer’s needs Demonstrate an ability to oversee a portfolio of AR accounts valued at $500K or more Service the customer by fielding telephone calls/emails and providing information on the status of their account, resolution of problem situations, and invoice inquiries Contribute insight and recommendations into investigation, decisions to resolve customer concerns Provide customer with copies of invoices/statements Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers Assist team members through collaboration, positivity, and openness to new ideas Demonstrates the MasterBrand Way, positioning the company for profitable growth and helping identify opportunities to reduce waste, complexity, and improve our work environment every day Qualifications High school diploma or GED equivalent is minimally required 3+ years of experience in B2B credit & collections Excellent data entry and calculator skills required Able to work with and maintain confidential information Intermediate or Advanced Microsoft Suite skills, with emphasis in Excel Experience working within ERP systems such as Oracle, Peoplesoft or similar applications Working knowledge of the order to cash business model and principles Keen eye for detail with strong analytical skills and the ability to shape complex data into meaningful operational analysis Thrives under a fast-paced and continuous improvement environment Able to be productive and successful in a remote work environment Equal Employment Opportunity MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Reasonable Accommodations MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at View email address on click.appcast.io. MasterBrand® isn’t just a cabinet company – we are an organization of people who are Building Great Experiences Together. For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Building on our history by innovating how we work and what we offer, MasterBrand is proud to be an industry leader. We achieve this through The MasterBrand Way – our business system – which empowers every individual to make the team better, be bold and drive our business forward, and champion improvement in all that we do. Through this unique culture, we strive to create a best place to work where: We aim for opportunity, purpose and reward in our associates’ experience all within an organization where our associates can thrive. We work hard to create an environment that keeps people safe, values their unique experiences and perspectives, and fosters collaboration and belonging. We are committed to supporting the well-being of our associates and the communities in which we operate. Come see why our associates love working at MasterBrand. #J-18808-Ljbffr