Germantown Cancer Care PSR

Department:

37355 Aurora St. Lukes Medical Center - Vince Lombardi Clinic: Germantown

Status:

Part time

Benefits Eligible:

Yes

Hou rs Per Week:

20

Schedule Details/Additional Information:

Germantown South Cancer Care PSR II. Tuesday Thursday every other Friday. 0830-5pm. No evenings weekends or holidays.

Pay Range

$20.80 - $31.20

Major Responsibilities:

• Greets patients and visitors and responds to routine requests for information. Answers telephone screens calls and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage collects co-pays deductibles and previous balances; posts payments and updates demographic and insurance information; obtains prior authorizations when needed.
• Schedules patient appointments and coordinates cancellations reschedules and additions to schedules. Provides accurate detailed information regarding test preparations time patient to arrive and any other directional information needed by patient.
• Coordinates the scheduling of more complex patient appointments tests and procedures. Instructs the patient on pre and post-procedure protocols (i.e. medication guidelines food / beverage consumption guidelines check-in procedures directions to facilities etc.).
• Updates insurance financial responsibility and other data when changes or additions occur and communicates to patient as appropriate. Ensures insurance and patient information obtained is complete and accurate applying acquired knowledge of government and third party payor requirements.
• Identifies reports and resolves problems regarding registration or authorizations to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs providing directions locating wheelchair etc.
• Performs visit closure including checking out patients after visit scheduling follow-up appointments and providing patients with a visit summary.
• May educate patients staff and providers regarding prior authorization requirements payer coverage eligibility guidelines documentation requirements and insurance changes or trends.
• Acts as a resource to patient services staff resolving moderately complex patient concerns. Assists department leadership with orientation and training for patient services staff.

Licensure Registration and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling registration and department / medical clinic reception.

Knowledge Skills & Abilities Required:

• Excellent customer service skills. Demonstrated ability to effectively act as a resource to other staff.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications and electronic mail.
• Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions:

• Exposed to normal medical office environment may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training

• Premium pay such as shift on call and more based on a teammates job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g. full-time part-time per diem temporary etc.); please ask a Recruiter for more information during an interview.

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