Front Door Greeter-Patient Access

Job Description

Job Description

CORE VALUE COMMITMENT:

In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

JOB SUMMARY:

The Greeter / Patient Access Representative serves as the first point of contact for patients, visitors, and guests. This role plays a critical part in creating a welcoming, professional, and supportive environment by greeting patients warmly, assisting with navigation throughout the facility, answering general questions, and ensuring patients arrive at their appointments smoothly and on time.

This position requires strong customer service skills, professionalism, and the ability to assist patients with varying mobility and support needs.

This is a full-time role.

Days & Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.

Physical Requirements:

• Frequent standing and walking throughout the shift.
• Ability to assist patients with wheelchairs or light mobility support.

Location:

7100 West Center Rd.

Omaha, NE 68106

ESSENTIAL JOB FUNCTIONS:

• Welcome patients and visitors in a friendly, professional manner.
• Confirm appointment locations and direct patients to the appropriate department.
• Answer general questions about services, office locations, and procedures.
• Assist mobility-challenged patients as needed (e.g., wheelchair support, navigating elevators and hallways).
• Coordinate with clinical and front desk teams to ensure smooth patient flow.
• Maintain awareness of daily provider schedules and clinic layout.
• Help manage lobby flow to ensure a calm, organized environment.
• Escalate patient concerns or urgent matters to appropriate staff promptly.
• Maintain patient confidentiality and professionalism at all times.
• Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to remain calm and professional in a busy environment.
• Ability to walk/stand for extended periods.
• Ability to assist patients with mobility challenges safely.
• Basic knowledge of medical insurance processes and workflows.
• Knowledge of HIPAA and privacy rules.
• Skill at communicating in a professional manner, both verbally and in writing.
• Skill in using a computer and a variety of software, including, Word and Outlook.
• Skill in attention to detail and accuracy.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deliver excellent customer service and patient education.
• Ability to work independently and in a team environment.
• Ability to be a good representative of Think.

EDUCATION & EXPERIENCE:

Highschool Diploma/GED Required. A minimum of one (1) year of customer service experience required and one (1) year medical receptionist experience preferred.

WORKING CONDITIONS AND PHYSICAL EFFORT:

This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.

Must be able to:

• Stand 90% or longer of a workday.
• Walk 20% of a workday.
• Be willing to help push patient to appointments within the building.
• Requires ability to lift up to 25 pounds without assistance.
• Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally.
• Requires repetitive use of hands for: simple grasping, fine manipulation, computer use.
• Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range.

NOTE: The information above is a reflection of the general nature of job duties. From time to time, additional duties may be assigned.