Field Service Technician

Job Description

Job Description

TFG is seeking a Field Service Technician to join our team in the Austin, TX area.

As a Field Service Technician , you will be responsible for diagnosing, troubleshooting, and repairing foodservice equipment at customer sites. You’ll ensure equipment operates at optimal efficiency, address customer concerns through clear communication, and maintain high service standards. Technicians will manage their assigned territories, perform timely repairs, and proactively address potential equipment issues.

Key Responsibilities

Service Technicians are responsible for installs/repairs, upkeep, and troubleshooting of restaurant kitchen equipment sold and serviced by TFG.

• Completes system installations by fabricating, mounting, and connecting various components such as: compressors, motors, control panels, gauges, and other related components to ensure power connections are secure and equipment is operationally sound
• Responsible for assigned customers and territories, as well as administrative duties pertaining to customer calls, expense reports, time sheets, and tracking of necessary preventative maintenance and requests made by customers
• Identifies malfunctions by testing, repairing, or replacing equipment/parts
• Presents and maintains a professional image
• Properly documents repairs and actions by completing equipment records
• Builds and fosters strong relationships with customers each visit
• Continues to learn on the job through participation in educational opportunities and training
• Maintains safe and healthy work environment by following company standards and procedures and complying with legal regulations

Skills, Abilities, Qualifications

• Motivated to learn, retain, and apply equipment knowledge in the field and warehouse through hands-on and video training
• High levels of time-management and effective communication
• Ability to work independently without direct supervision
• Self-Motivated to perform tasks at a high level
• Organizational skills, and ability to properly document repairs and requests
• Capability to diagnose, repair, and solve equipment issues
• Is accountable, accurate, and shares a positive attitude
• Power tool experience and basic safety knowledge

Physical Requirements

This position requires the ability to perform essential physical job functions with or without reasonable accommodation, including:

• Lift and carry equipment or materials weighing up to 60 pounds
• Push or maneuver equipment weighing up to 900 pounds using wheels or dollies
• Move equipment weighing up to 500 pounds from a dolly to a countertop or work surface
• Climb ladders while carrying tools and equipment
• Kneel, crouch, bend, or work from the floor for extended periods of time
• Drive for extended periods of time as required for customer service calls and travel between job sites
• Safely operate hand and power tools
• Work in a variety of environments, including kitchens, warehouses, and outdoor conditions, with exposure to heat, cold, noise, and mechanical equipment

Education & Experience

Required:

• EPA 608 Universal Certification
• Drivers License
• Must be over 21 years of age to operate company vehicles

Preferred:

• High School or Equivalent
• Registered Refrigeration Technician through the Texas Department of Licensing and Registration
• Electrical and Refrigeration Technician Experience
• HVAC Technician Experience
• General Interest in the Foodservice Industry

Work Environment

• Field Service Technicians will work in Austin, TX and surrounding areas to complete repairs at customer locations
• Technicians may be required to provide on-call service, after-hours support, or work outside of traditional office hours
• Technicians must be comfortable traveling for assignments, as required, and must provide a valid driver's license upon hiring

Benefits

• Competitive salary based on experience
• Medical, dental, and vision insurance options
• Company-sponsored IRA retirement plan
• Paid time off and paid holidays
• Stable, full-time opportunity with long-term growth potential
• Supportive leadership and a collaborative work environment

About TFG:
Total Foodservice Group (TFG) is a dedicated team of experts from various industry backgrounds, focused on providing top-notch customer service for companies in the foodservice industry. We offer high-quality foodservice equipment, readily available parts, and a global service network to support our clients’ success. Guided by our core values— People First. Forward Thinking. Whatever It Takes. —we are dedicated to excellence in service, sales, and fostering a company culture that puts people at the heart of everything we do.

Join TFG and be part of a dynamic team that values hard work, innovation, and customer satisfaction.

TFG is an Equal Opportunity Employer

This position includes a one-week on-call rotation approximately once per month.
45-55 hours per week