Pest Control Service Manager

Service Manager/Operations Manager

My Pest Pros, a fast-growing, family-owned pest control company serving Virginia, Maryland, and Washington, DC, is looking for a dependable, experienced, and service-minded leader to join our team. Our office is located in Tysons Corner (Vienna) VA.

In this role, you'll have the opportunity to make a meaningful impact by supporting technician growth, improving field performance, and building the systems and structure needed for long-term success. More specifically, you'll lead technician onboarding and training, monitor performance metrics, and help ensure daily service operations run efficiently and consistently across the company. To that end, you'll spend most of your time in the field—not running your own route, but riding along with technicians to provide coaching, troubleshoot issues, and perform quality checks. You'll also oversee technician meetings, help develop training content, and review service reports to identify gaps, reinforce protocols, and guide performance conversations. When a technician is unexpectedly out, you'll step in to help with coverage and keep service delivery on track.

In addition to team development, you'll manage operational processes including vehicle maintenance, equipment and inventory tracking, and documentation compliance. You'll also support hiring, participate in performance reviews, and help team members progress along their licensure and career paths. By tracking KPIs and reviewing trends with leadership, you'll play an integral role in improving outcomes and aligning field efforts with company goals.

Finally, you'll act as the communication bridge between technicians and leadership, advocating for team needs, helping set expectations, and offering feedback both ways. Whether you're helping a technician through a difficult day or collaborating on long-term strategy, your leadership will shape how the team performs and how the company grows.

At My Pest Pros, we offer competitive pay, full benefits, and a supportive, family-oriented environment where you can build your leadership skills while making a real difference in the lives of our clients and team members. If you're passionate about coaching others and ready to help move our company forward, we'd love to talk with you.

Responsibilities at a glance:

• Lead technician onboarding, training and field coaching
• Conduct ride-alongs to support performance, troubleshoot issues and ensure service quality
• Review service reports and provide feedback to reinforce protocols
• Oversee technician meetings and help develop training content
• Monitor performance metrics and guide technicians through performance conversations
• Assist with vehicle maintenance, inventory tracking and equipment documentation
• Participate in hiring and contribute to performance reviews
• Support technician licensing and career development efforts
• Step in to assist with service coverage when needed
• Track KPIs and meet regularly with leadership to review trends and operational goals
• Act as liaison between field team and company leadership

Benefits:

• Competitive salary with performance-based bonus potential
• Health insurance (company-paid plan available)
• Dental and vision options
• Life insurance and supplemental coverage options
• Paid training
• PTO and separate sick days
• Paid holidays
• Company-matched 401(k)
• Take-home vehicle
• Annual boot allowance
• Uniforms provided (employee contributes a portion)
• Gym membership reimbursement
• Monthly and annual bonus opportunities
• Quarterly team events and contests

Requirements:

• 3+ years of experience in pest control or a related field service role
• 2–3 years prior experience leading a service team
• Strong leadership and coaching abilities
• Excellent communication and time management skills
• Proficiency in or willingness to learn internal systems (CRM, mobile apps, etc.)
• Valid driver's license with at least 5 years of driving experience
• Clean driving record and ability to pass a background check
• High school diploma or GED
• Able to use a personal vehicle to get to office for your training period
• Availability to participate in a rotating Saturday schedule if needed
• Proven experience managing or contributing to profit and loss (P&L) responsibilities, including budgeting, cost control, and revenue growth initiatives