Call Center - Customer Service Representative

Customer Support Specialist Opportunity in Mason, OH

Are you passionate about delivering exceptional customer service? We're seeking dedicated individuals to join our team in Mason, OH, where you'll have the opportunity to enhance the customer experience for a leading retail brand. This is a remote role, but local candidates will need to pick up equipment from our office. Don't miss this chance to be part of a dynamic team focused on customer satisfaction and problem resolution across multiple channels.

Key Responsibilities

• Provide high-quality support via phone, chat, email, social media, and mail.
• Resolve customer issues using department resources and expertise.
• Act as a positive role model and support company objectives.
• Ensure productivity and quality standards are met.
• Collaborate effectively in a team environment.

Requirements

• High School diploma or equivalent (preferred).
• Ability to produce professional written correspondence.
• Basic math skills.
• Customer service orientation.
• Intermediate PC knowledge, proficient with Microsoft Office.
• Strong English comprehension and command of grammar.

Preferences

• Previous experience in a customer contact position.
• Experience with Luxottica Retail store/field.

Join us in Mason, OH, and be part of a team that values customer satisfaction and professional growth. Apply now to start your journey with us!