Customer Service Specialist

Autonomous Shuttle Attendant We are seeking a professional, customer-focused Autonomous Shuttle Attendant to support daily operations for an on-demand autonomous ride-hailing service. In this role, you will serve as a key point of contact for riders by ensuring safe, efficient, and welcoming transportation experiences. The ideal candidate is calm under pressure, highly communicative, safety-oriented, and experienced in customer-facing environments. This position requires strong interpersonal skills, attention to detail, and the ability to manage service disruptions with professionalism and empathy. Key Responsibilities Uphold a safety-first, inclusive, and open-communication culture Greet passengers and provide a warm, welcoming rider experience Authenticate riders using badge scanning systems Coordinate and hail autonomous vehicles between locations Communicate with cross-functional operations teams through Slack and vehicle communication channels Perform light crowd control and assist with rider flow management Provide timely service updates and disruption communications Assist passengers during service interruptions or emergency situations Follow operational protocols and procedures accurately