Clubhouse Manager

Description

POSITION SUMMARY

The Clubhouse Manager serves as a key member of the Club's senior leadership team and is responsible for the overall management and leadership of clubhouse operations, encompassing all member F&B areas, communication and front desk.

This role partners closely with the General Manager/COO to deliver exceptional member experience, ensure operational excellence, and drive financial performance. The Clubhouse Manager leads by example, fostering a culture of hospitality, accountability, and continuous improvement consistent with the Club's mission, vision, and values.

KEY RESPONSIBILITIES

• Oversees all clubhouse operations, including dining outlets (a la carte spaces, pool, sheephouse and paddle hut), banquets/events, and front desk services

• Provides visible, service-driven leadership that promotes a culture of professionalism, accountability, and teamwork

• Oversees a balanced club calendar for member events and outside banquet functions. Listening to member feedback and using the feedback to plan accordingly

• Provides strategic oversight of all communications and marketing efforts, ensuring messaging, materials, and member touchpoints align with the Club's brand identity and long-term vision

• Maintains a strong daily presence throughout the Club, engaging members and monitoring services

• Recruits, hires, trains, and develops team members across all areas of responsibility. Ensures onboarding, training programs, and ongoing professional development are executed effectively

• Leads, mentors, and develops a high-performing team; establishes clear expectations and performance standards. Provides regular coaching, feedback, and performance evaluations


• Works collaboratively with Human Resources to support employee engagement and culture initiatives

• Champions employee engagement, training, and retention initiatives

• Models and reinforces the Club's mission, vision, and guiding principles in daily operations

• Ensures consistent execution of service standards across all areas of responsibility

• Partners with the General Manager/COO in developing and executing annual budgets, forecasts, and strategic plans

• Manages departmental financial performance including labor, cost of goods, and operating expenses. Implements effective cost control systems and monitors financial results against established goals

• Collaborates with the culinary team to enhance menu offerings, dining programs, and event execution

• Coordinates with Facilities to maintain clubhouse cleanliness, safety, and preventative maintenance programs

• Oversees valet operations (outsourced), ensuring safe, efficient, and professional service

• Personally manages member and guest concerns and ensures timely and effective resolutions

• Serves as staff liaison to the House Committee and Membership Committee.


• Holds scheduled 1:1 meetings with direct reports as well as weekly F&B team meetings

• Participates in leadership meetings and contributes to overall club strategy and planning

• Co-leads club safety initiatives in partnership with the Director of Facilities

• Active participant on the employee run Engagement Committee


• Assumes full operational responsibility in the absence of the General Manager/COO

QUALIFICATIONS

• Minimum of 5+ years of progressive leadership experience in private clubs, hospitality, or luxury service environments

• Proven success managing multi-outlet food & beverage operations and high-level service delivery

• Exceptional leadership, communication, and interpersonal skills

• Demonstrated ability to build, motivate, and retain high-performing teams

• High emotional intelligence and member-focused mindset

• Strong financial acumen, including budgeting, forecasting, and cost control

• Highly organized with strong problem-solving and decision-making capabilities

• Ability to thrive in a fast-paced, service-oriented environment with multiple priorities