Senior Field Engineer (QRD)

Description

Our Mission:
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale

Work Arrangement

This role is hybrid . The selected candidate is expected to report to the Cole Engineering Center Podium a minimum of three days (Tues., Wed., Thurs.) per week , or as dictated by the business.

The Role
The Senior Field Quality & Reliability Engineer (QRD) is responsible for improving customer satisfaction and reducing warranty exposure by leading field issue identification, analysis, and resolution for vehicle mechatronic hardware and embedded control systems.
This role connects customer experience, data analytics, and product engineering within Vehicle Software and Electronics Engineering Quality (VSEE Quality) to drive both short‑term containment and long‑term quality improvements across global vehicle programs.

Key Responsibilities:

Analyze field data including DTCs, warranty claims, plant data, service information, and customer feedback in order to create actionable plans for field resolution.

Identify, partition (Hardware vs. Software), prioritize, and track issues using GM systems and dashboards.

Represent VSEE QRD in CPIT / Focus CPIT, SMT Core PDT, QRD Reviews , daily and weekly QRD calls, and other escalation forums as required.

Plan and implement target sufficiency actions to address QRD issues , ensuring temporary containment and permanent corrective actions are driven to closure.

Identify and manage breakpoints (BP) for service, plant, and OTA actions.

Forecast quality and warranty performance targets and track progress against commitments.

Track trends, Pareto drivers, and maintain Top 20 issue lists .

Proactively identify emerging issues using plant, service, and field data.

Support fast response activities, service garage escalations, and read‑across initiatives across programs.

Coordinate and lead global QRD alignment (GMNA priority) through influence.

Communicate clearly with engineering, manufacturing, service, and supplier teams.

Balance quality improvements with cost and warranty impact considerations.

Minimum (Required) Qualifications

Bachelor’s degree in engineering (Electrical, Mechanical, Mechatronics, Systems, or related).

Program management experience , ability to manage multiple priorities in a fast‑paced environment

Experience with vehicle systems, hardware, or embedded control systems , SW release Cadence, OTA

Experience analyzing warranty, DTC, or field performance data .

Ability to lead cross‑functional issue resolution efforts.

Strong analytical, problem‑solving, and communication skills.

Familiarity with AI‑enabled tools, automation, or analytics to improve QRD efficiency (e.g., workflow automation, dashboard automation, data triage, AI‑assisted analysis).

Preferred Skills

Experience in Quality, Reliability & Durability (QRD) , warranty, or field quality roles.

Experience supporting CPIT, Focus CPIT, SMT Core PDT, and escalation forums .

Use of QRD tools such as: SI, TrackerGart, QDAP, DAS, GWM, MERS

Knowledge of Hardware vs. Software issue partitioning and corrective‑action processes.

Experience working with global teams and suppliers .

Interest in leveraging digital tools and automation to standardize QRD work.

Automotive OEM or supplier experience.

Travel
Up to 25 % travel to suppliers and assembly plants

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SPONSORSHIP: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, H4 EAD, J-1, etc.)

This job is not eligible for relocation benefits.  Any relocation costs would be the responsibility of the selected candidate

Why Join Us

At GM, you’ll be at the forefront of shaping the future of connected, electric, and autonomous vehicles . You’ll work on cutting-edge antenna systems alongside some of the brightest minds in automotive and RF technology — with the resources to make an impact at scale. We offer competitive compensation, growth opportunities, and a culture that values innovation, inclusion, and forward thinking . This is a unique opportunity to lead, innovate, and help millions of customers around the world stay connected on the move .

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. 

Benefits : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

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From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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