Care Experience Optimization Lead
Starbucks
Starbucks is seeking a Care Optimization Manager (Shared Services Manager sr) to lead strategic initiatives across Customer Care. You will design end-to-end support journeys, partnering with Technology to implement automation and AI-enabled capabilities, improving self-service and agent-assisted resolution for customers and agents alike. The role emphasizes gathering requirements, journey mapping, and delivering capabilities through collaboration with product, engineering, and operations teams, #J-18808-Ljbffr Starbucks
Vacancy posted 2 days ago
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