Front Desk Agent

Front Desk Agent

South Sioux City Marriott is looking for an upbeat Front Desk Agent who will embrace our belief in hospitality and customer experience. As the first contact representative at guest check in, you are to provide exceptional customer service to our guests.

Responsibilities

• Welcome guests and do check ins upon their arrival and check outs on departure.
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Count bank at the beginning and end of your shift and secure bank.
• Balance and drop receipts according to accounting specifications.
• Ensure uniform and personal appearance are clean and professional
• Perform other reasonable job duties as requested by Supervisor/Manager.
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred
• Customer service experience
• Excellent communication and organizational skills

Benefits

• Medical, Dental and Vision Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Hotel Room Discounts
• Meal Discounts
• Ongoing Training and Career Development

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.