Regional Service Manager

Job Description

Job Description

C & B Operations is seeking a Regional Service Manager based out of Northeast Montana to lead Service teams across multiple John Deere dealership locations - Miles City, Glasgow, Plentywood, Glendive, Circle, and Culbertson. This role is responsible for driving service profitability, improving customer satisfaction, and strengthening overall service performance across the region.

You will lead people, processes, and performance—ensuring service departments are operating efficiently, consistently, and profitably while developing strong, engaged teams.

Benefits:
Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug-free workplace.

• Competitive pay based on your experience with Incentive Program
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match...
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Job Function:
The Service Manager will manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with the development of department personnel.

Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform the
essential functions.

• Leads Service Manager teams across multiple locations within their region
• Develops and executes annual service goals, budgets, and aftermarket growth plans
• Drives service profitability through labor, parts, and operational efficiency
• Improves and standardizes service department processes and customer experience
• Analyzes KPIs, financials, and operational reports to identify opportunities and gaps
• Partners with leadership on aftermarket sales and marketing strategies
• Supports and develops Service Managers, Advisors, and Technicians
• Resolves escalated service issues and customer concerns
• Identifies and implements continuous improvement initiatives across facilities and operations

Requirements:

• 5+ years of multi-location leadership experience
• Valid driver's license and a safe driving record
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
• Strong understanding of service operations, financial performance, and KPIs
• Ability to lead, coach, and hold teams accountable across multiple sites
• Excellent communication and customer relationship skills
• Strong analytical skills with the ability to use data for decision-making
• Proficiency with Microsoft Office and business systems
• Experience in ag equipment or dealership environment preferred
• High School Diploma or equivalent required

Work Environment & Travel
This role involves regular travel between dealership locations and occasional exposure to shop and field environments including noise, equipment, and varying conditions. Some extended hours or weekend work may be required based on business needs.

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.