Social Services Case Manager

Community Action Program Manager

This position manages Community Action Program cases, processing applications and assessing clients' needs. Other administrative duties include data maintenance and arranging appointments. Coordinates community projects as needed.

Essential duties and responsibilities include assessing clients' needs and providing assistance, guidance and referrals to other programs. Contacts applicants to make appointments and provide explanations on eligibility and required documentation. Provides case management for clients of transitional housing program. Maintains client database. Maintains filing system. Screens and processes intake applications. Attends monthly interagency meetings for networking purposes. Travels to deliver monthly services to residents. Performs other duties as assigned. This position provides research support on departmental budget. This position explains County procedures or processes, responds to public inquiries and participates in meetings. This position creates or edits documents, internal memos, emails, forms and formal letters. Interacts regularly with internal coworkers and other departmental personnel over the telephone, by email, and/or in person. Incidental contact with the public may occur as part of the work location. Regularly (More than 55% but less than 70% in a year) interacts specifically with customers.

Minimum education required is a high school diploma or GED. Minimum years of directly related experience required is three (3) years experience or equivalent combination of education, training and experience. Must possess and maintain a valid driver's license.

Knowledge required includes customer and personal service; other case management screening; processing intake applications on potentially eligible clients; determines client eligibility in accordance with program funding source guidelines and policy; provides assistance to clients regarding utility assistance, disconnect prevention, and home eviction prevention. Skills required include active learning; active listening; communicating diplomatically; customer service; persuading and influencing; problem recognition; problem solving; typing and data entry. Abilities required include fully and quickly comprehend spoken words; recognize problems and solve problems with deductive reasoning. Physical demands include regularly sitting to operate computers, occasionally standing to attend to customers. Constantly requires dexterity for keyboard operation. May be required to lift work related materials, equipment or tools up to 25 lbs. Incumbents in this position may be required to bend and twist. Work environment generally includes an office environment and may rarely spend time in lobby environment. Safety risk exposure includes telephone verbal abuse by customers or citizens. Protective gear & safety manuals include following written safety procedures and manuals relevant to the division or department. Consequences of error include unfavorable public perceptions and legal ramifications.