Senior Systems Engineer, Connectivity Sustaining

DescriptionThe Systems Engineer – Connectivity Sustaining is the primary technical interface between Customer Support and the Engineering and Manufacturing teams for the company's In-Flight Connectivity (IFC) and SATCOM product lines. This role encompasses test engineering, reliability engineering, and sustaining/support engineering for fielded connectivity hardware and software, including antennas, modems, servers, and associated line-replaceable units (LRUs). The Systems Engineer is responsible for driving Time To Resolution on all engineering-related issues affecting airline customers and in-service fleets, coordinating troubleshooting, root cause analysis, and corrective and preventive action across hardware, software, and manufacturing test processes.This is a senior-level role requiring deep familiarity with avionics and in-flight connectivity systems. The Systems Engineer serves as a technical reference for internal teams, customers, and suppliers, and provides leadership and mentorship to the broader sustaining engineering team.ResponsibilitiesServe as the primary technical liaison between Customer Support and Engineering/Manufacturing for in-service In-Flight Connectivity (IFC) and SATCOM system issues, driving Time To Resolution on all priority itemsManage the analysis of field and production problems, oversee the creation of problem reports, and prioritize sustaining activities based on engineering evaluation and customer/fleet impactCollaborate with systems, hardware, software, and test engineers to define and continuously improve Acceptance Test Procedures (ATP), Product Verification Test, Manufacturing Test, and Environmental Stress Screening philosophies and architectures for connectivity productsDesign, specify, and manage the procurement and build of test equipment needed to support connectivity system sustainment, including cables, custom electronics, RF/antenna test fixtures, PC interface adapters, and standard instrumentationProvide leadership and guidance to Production and Repair teams in performing product failure analysis on connectivity hardware to determine root cause and improve reliabilityLead investigations with third-party suppliers and vendors on connectivity component and subsystem failuresProvide technical leadership on all priority issues identified by program and customer support teams, based on engineering evaluation and customer satisfaction priorityDrive continuous improvement within all engineering disciplines — software, hardware, and system quality — identifying root cause and preventive actions on connectivity productsSupport avionics certification, airworthiness, and regulatory compliance activities as they relate to sustaining engineering changes on connectivity systemsWork with internal and external (airline and OEM) customers to accurately and diligently communicate engineering actions and statusManage day-to-day priorities for sustaining activity, delegate work across the team, and track actions to closureProvide regular management reports on issue status, resolution metrics, and reliability trendsMentor junior engineers on connectivity systems, sustaining processes, and troubleshooting techniquesEstablish and improve sustaining engineering processes to increase efficiency, consistency, and qualityPerform other job-related duties and training as assignedRequirementsBachelor's Degree in Engineering (Electrical, Systems, Aerospace, or related field) or equivalent experience9+ years of experience in systems, sustaining, test, or reliability engineering, with strong preference for In-Flight Connectivity, SATCOM, or avionics systems experience3+ years of experience in a technical leadership role guiding sustaining or engineering support activitiesAerospace background with a solid understanding of avionic systems and the aircraft certification environmentIn-depth familiarity with connectivity system architecture, including RF/antenna subsystems, modems, servers, cabling, power supplies, and mechanical/LRU interfacesWorking-level understanding of Linux operating systems for debugging, log analysis, and field investigationExperience designing and specifying equipment utilized in engineering and production test environmentsKnowledge of manufacturing processes and root cause / corrective action (RCCA) methodologiesProven track record resolving complex field issues and meeting project goals and objectives under time constraintsExperience interfacing directly with airline or OEM customers on technical issuesBenefitsThe starting pay range for this position is $112,000 to $127,000 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.In addition to a comprehensive package of health benefits that include company contributions, RAVE Aerospace offers a variety of additional benefits and perks to enhance your work-life balance experience, including but not limited to:A home allowance to elevate your home workspaceDiscretionary bonus programFuture financial security with a 401(k) program with company matchPaid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdownEmbraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday offJob SummaryID: 9DDDDB13E3Department:Type: full time