Front Desk Agent

Courtyard Atlanta Downtown - Front Desk Agent Address 133 Carnegie Way NW, Atlanta, GA, 30303 Job Description Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine. KEY SKILLS/RESPONSIBILITIES Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check‑outs. Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed. EDUCATION & EXPERIENCE High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Daily Pay ! Ask your Recruiter for more details. Medical, Dental, and Vision Coverage Short‑Term and Long‑Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION #J-18808-Ljbffr