Senior Vice President, Personal Lines Operations

Senior Vice President, Personal Lines Operations

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

We are seeking a Senior Vice President, Personal Lines Operations for our California Personal Insurance Practice, reporting directly to the California Personal Lines President. This senior leadership role is responsible for driving operational excellence across our statewide Personal Lines organization while also providing strategic oversight of our Entertainment Personal Lines Practice. This position combines enterprise-level operations leadership with specialized management of our high-net-worth entertainment team. Growth and retention are the most critical performance measurements, and the successful candidate will partner closely with the Personal Lines President to achieve strategic objectives and deliver consistently high-quality service to clients.

Key Responsibilities

Operations Leadership

• P&L accountability for California Personal Lines operations; provide expert guidance to Personal Lines Managers and team leaders in achieving strategic objectives and key business plan priorities
• Develop and execute operational strategies aligned with company goals while maintaining strong relationships with Personal Lines teams across all California regions
• Support acquisitions integration, onboarding, training, and professional development of Personal Lines associates; collaborate with other regions and practices throughout California and HUB
• Partner with producers and senior management to maintain synergy with HUB corporate goals, carrier requirements, and client needs
• Collaborate with Personal Lines Managers on renewal and marketing processes, procedures, and practices according to established HUB systems and guidelines
• Ensure optimal utilization of agency management systems and technology platforms across all offices
• Drive report reconciliation—utilizing various reports to identify variances, lost revenue opportunities, and delayed revenue
• Coordinate with accounting department on premium collection and agency credit program compliance
• Stay abreast of new products, lines of coverage, industry trends, developing technology, and innovative concepts; effectively communicate throughout the Personal Lines practice

Entertainment Personal Lines Practice Management

• Provide strategic leadership and direct oversight of the Entertainment Personal Lines Practice, including producers and service staff
• Drive growth and retention of Entertainment Practice KPIs through mentorship, training, and competency development
• Ensure Account Management team delivers top-level performance on day-to-day responsibilities, including underwriting evaluation, client program analysis, forecasting, and client reporting
• Ensure Account Managers provide strategic support and direction to high-net-worth entertainment clients, including short and long-term planning and overall consulting strategy
• Strengthen and maintain carrier relationships critical to the entertainment insurance marketplace
• Represent HUB at industry events, conferences, and association meetings to strengthen brand presence and develop strategic relationships within the entertainment insurance community
• Coordinate and prepare presentation and illustration of proposals for high-profile entertainment clients
• Set up complete policy applications and specifications for renewal business aligned with client needs and producer instructions

Qualifications

• 10+ years of experience in P&C service operations management, with progressive leadership responsibility
• 7+ years of Personal Lines insurance experience within a brokerage environment
• 5+ years of supervisory/management experience leading service teams
• Experience with high-net-worth or entertainment clientele strongly preferred
• 5+ years of experience with broker management systems (Epic preferred)
• Demonstrated expertise in managing service delivery and operational excellence
• Strong competencies in product knowledge, systems, and procedures
• Current California P&C license in good standing
• College degree strongly preferred
• Self-motivated with a positive, professional approach
• Executive presence with confidence and demeanor to interact effectively at all organizational levels
• Proficiency in Microsoft Office Suite and Outlook

Position Details

• Location: Hybrid role based in Southern California (Encino or Culver City preferred)
• Reports to: President, California Personal Lines
• Travel: Periodic travel to California HUB offices as needed

Compensation: The expected salary range for this position is $190,000 to $235,000 and will be impacted by factors such as the successful candidate's skills, experience, and working location, as well as the specific position's business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages including health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid time off benefits such as vacation, sick, and personal days, and eligible bonuses, equity, and commissions for some positions.

Working Conditions and Physical Demands

• This position primarily involves remaining in a stationary position for the majority of the workday.
• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today! Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.