Retail Sales Associate

Position Summary We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full‑Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity. The successful Pawnbroker's / Retail Sales Associate's actual pay will be based on various factors, such as work location, qualifications, and experience. Responsibilities Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions. Performs non‑management open/close procedures. Keeps the sales floor clean, stocked, and maintains the display of merchandise. Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements. Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements. Answers incoming calls per company standards. Effectively communicates to customers the legal aspects of the pawn and buy transactions. Communicates effectively with coworkers and managers, displaying respect and using effective communication tools. Partners with all employees to create a positive and memorable customer experience. Successfully completes the assigned training. Other related duties, as assigned. Minimum Requirements & Qualifications Must be willing and able to lift/carry up to 50 pounds. Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law), some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting. Ability to work with firearms and to become firearms certified. Employees may be asked to assist a customer on the exterior of the building (within our parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas. Minimum Age: 18 years old. High School Diploma, GED, or equivalent experience. Strong desire to work, serve customers, work with people, and be team‑oriented. Ability to multi‑task in a fast‑paced environment. Ability to perform basic math calculations proficiently. Cash handling experience is preferred. Should be able to work in multiple locations, as business needs dictate. Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays. Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines. Benefits Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). Best working hours: most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays. Earned Wage Access program available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of wages earned, up to seven times in a payroll cycle. Unlimited commission above your hourly base rate. Vacation: 1 week paid vacation after 6 months of full‑time service; an additional week after 1 year; two weeks after each subsequent anniversary (up to 5 years). Sick/Personal: 8 hours after 6 months of employment; 16 hours each anniversary thereafter (years 2‑5); 24 hours after 5 years. Employee discounts available on the first day of active employment. Tuition Reimbursement through FirstCash Education (up to $2,000 per semester) available to full‑time employees who meet the minimum program requirements. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks. Auto‑enrollment in the FirstCash 401(k) program after 6 months of employment. Access to the FirstCash Pet Insurance program. FirstCash 401(k) program available to employees 21 years of age (or older). Payrates will not be below applicable local minimum wage requirements. Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2‑8% commission, based on the gross profit of their personal performance. Applicants are provided more details regarding the commission incentive plan during the interview process. Equal Opportunity Employer FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr