Field Service Technician

Job Description Job Overview The Field Service Technician I is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment. This is an entry-level position and does not work standard, set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor. Responsibilities Performs preventative maintenance and general maintenance on AGS gaming equipment Completes all reports and paperwork in a timely manner Performs technical procedures on both slot machine and table game equipment Troubleshoots and repairs service incidents in a timely manner and escalates as necessary Keeps parts inventory current Participates in a weekly on-call rotation with other technicians in territory Provides "best in the business" customer service Adheres to all safety guidelines during work hours, as set forth by AGS Skills/Requirements High School diploma or GED required Must be at least 21 years' old Current driver's license and vehicle insurance is mandatory Entry level, gaming experience is not necessary, but is a plus Must have 2 years' experience in electronics and/or computer networking Requirement to obtain licensing approval by tribal and/or state gaming regulators Basic computer skills required; May need to use all tools from Microsoft Office suite (primarily Word, Excel, Outlook) Understands basic AC/DC electronics Basic understanding of computer networking Sound problem-solving skills, organizational skills and attention to detail Positive attitude, teamwork mentality A flexible schedule may be required, with the ability to work early mornings, nights, weekends, and holidays as needed Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE). *Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals. AGS is an equal opportunity employer. Job Snapshot Location: Gainesville, Texas Thackerville, Oklahoma Ardmore, Oklahoma Job Type: Field Service/CSC/TAC Date Posted: 06/22/2026 About Us AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at Job Snapshot Location: Gainesville, Texas Thackerville, Oklahoma Ardmore, Oklahoma Job Type: Field Service/CSC/TAC Date Posted: 06/22/2026 Job Description Job Overview The Field Service Technician I is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment. This is an entry-level position and does not work standard, set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor. Responsibilities Performs preventative maintenance and general maintenance on AGS gaming equipment Completes all reports and paperwork in a timely manner Performs technical procedures on both slot machine and table game equipment Troubleshoots and repairs service incidents in a timely manner and escalates as necessary Keeps parts inventory current Participates in a weekly on-call rotation with other technicians in territory Provides "best in the business" customer service Adheres to all safety guidelines during work hours, as set forth by AGS Skills/Requirements High School diploma or GED required Must be at least 21 years' old Current driver's license and vehicle insurance is mandatory Entry level, gaming experience is not necessary, but is a plus Must have 2 years' experience in electronics and/or computer networking Requirement to obtain licensing approval by tribal and/or state gaming regulators Basic computer skills required; May need to use all tools from Microsoft Office suite (primarily Word, Excel, Outlook) Understands basic AC/DC electronics Basic understanding of computer networking Sound problem-solving skills, organizational skills and attention to detail Positive attitude, teamwork mentality A flexible schedule may be required, with the ability to work early mornings, nights, weekends, and holidays as needed Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE). *Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals. AGS is an equal opportunity employer. About Us AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at