Software Support Specialist

Software Support Specialist The Software Support Specialist ensures timely resolution of easy‑moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team‑coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledge of the product. Location Lakewood, Colorado | Remote Travel 0‑5% Responsibilities Provides inbound phone, web or email software support to resolve easy‑moderate client inquiries and problems effectively and efficiently. Analyzes data reports, forms, and web technologies. Uses and programs SQL to resolve basic to moderate issues. Communicates to all parties involved in issue resolution to meet and manage client expectations. Uses Tyler's client management system to create, track, and/or update details on client issue(s). May assist with writing estimates for software modification specifications and documentation of support processes. May submit client issues to development team for resolution as needed. Performs quality assurance testing for software module upgrades/changes and analyzes results to ensure the software performs as required. May provide training to client end‑users, typically via webinar. Creates or enhances documentation throughout the support process. Contributes to company knowledge library and/or Tyler Community. May participate in early adopter activities. May participate in user group meetings and activities. Commits to expanding technological skills and knowledge of Tyler products. Demonstrates awareness of and adherence to company policies as outlined in the Employee Handbook, including safety, equal employment opportunity, business ethics, and anti‑harassment policies. Performs other duties as assigned. Qualifications Bachelor's degree in a related field or equivalent experience. Minimum of 12 months previous experience in an Associate Software Support Specialist position or a position demonstrating systems knowledge and experience. Excellent interpersonal skills. Effective decision‑making and problem‑solving skills involving troubleshooting basic to moderate issues. Strong organizational skills. Effective analytical ability, particularly in a technical environment. Excellent written and verbal communication skills. Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc. Experience working with relational databases or SQL preferred. Experience working with .NET framework (involving HTML, XSL, XML, and related technologies) preferred. Knowledgeable with Microsoft Office. Knowledge and understanding of software development tools a plus. Ability to travel preferred. State‑Specific Salary Range Disclosure Requirements Salary will generally fall between $52,000 - $70,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Tyler Technologies is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io. These methods are reserved for individuals who require accommodation due to a disability. #J-18808-Ljbffr