Field Customer Service Specialist

LCS - Service

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer's needs. We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries. Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California. Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!

Essential Functions

• Promotion and sale of upgrades, modifications, and assigned enhancement equipment groups.
• Ensure customer needs are fulfilled by maintaining an organized schedule and work environment.
• Process paperwork for quotations, sales orders, and purchase orders.
• Maintain good relationships with customers, suppliers and Stiles personnel.
• Improve contact with regional service personnel in assigned route area.
• Maintain proactive / positive business relationship with Tech Support Department.
• Visit customer's facilities for all LCS services offerings, including but not limited to parts purchasing, Tech and Service Contracts, as well as modernization options.
• Assist in locating and deciphering new product option ideas for department promotions.
• Submit monthly activity reports, on site visits as well as processing of expense report, cold call, and email communications.
• Van Route operations in assigned business territory, as well as development of customer site additions.
• Increase recognition of ANCI and Core product solutions to customers in Site Visits Promotion and capture of Modernization solutions and improvements.
• Promotion and capture of Tech Support Service contracts.
• Assist in Parts Solutions Capture and Competitor details on Customer usage tendencies, and new source options.
• Assist Directors in development of future product offerings and solutions, for local or regional customer locations.
• Assist Regional Sales Personnel in Machine Lead development and Customer activity information, at assigned route sites as well as cold call promotional sites.
• Development and Partnership with Industry Influencers to gain market presence, as well as product promotion solutions.

Qualifications

• High school degree or GED completion
• Customer service experience desired

Skills & Abilities

• Efficient in MS Office Suite
• Effective communication skills both oral and written
• Well-developed organizational skills
• Organizational skills and ability to multitask
• Effective customer service skills
• Personnel Management skills
• Vendor / Supplier Communication experience

Work Environment

Typical office environment

Equal Opportunity Employer